Charles Permann
Master Technician
Port Saint Lucie,FL
Summary
Detail-oriented Master technician with over 15 years of experience in diagnosing and repairing refrigeration and heating systems for transport vehicles. Known for effective communication and collaboration with team members to enhance service delivery and ensure customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Master shop/Road Service Technician
Thermo King Of The Southeast
Ft. Pierce
05.2009 - Current
- Diagnosed issues in refrigeration and heating systems for transport vehicles.
- Utilized diagnostic tools to identify system failures effectively.
- Provided on-site troubleshooting for emergency road service calls.
- Documented service reports detailing repairs and maintenance performed.
- Collaborated with team members to improve service delivery processes.
- Followed established safety protocols while performing repairs or servicing vehicles.
- Collaborated with other technicians on difficult tasks as needed for successful completion of projects.
- Provided on-site troubleshooting for emergency road service calls to ensure timely resolution.
- Performed routine maintenance on transport refrigeration units and trailer systems.
- Utilized computer diagnostic software to troubleshoot complex mechanical issues quickly and accurately.
Subcontractor
JCJ Consulting
Melbourne
07.2005 - 02.2009
- Managed multiple concurrent projects while ensuring strict adherence to timelines and budgets.
- plumbing, electrical, and water setup according to specified site plans.
- Coordinated transport logistics for FEMA housing and materials to ensure timely delivery and setup at designated sites.
Owner/Operator
Integrity Auto Care
Ft. Pierce
06.2003 - 07.2005
- Resolved customer complaints promptly and professionally to maintain a positive reputation for the business.
- Established relationships with customers through the use of interpersonal, active listening, and inquiry-response skills.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed and implemented efficient scheduling practices to optimize workflow and enhance productivity.
- Quickly identified and addressed operational challenges to ensure smooth business functions and customer satisfaction.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- A/C specialist, Diagnose, Repair and service customer vehicles
Lead Mechanic
A1 Radiator
Fort Pierce
05.2001 - 06.2003
- Initiated daily business operations with streamlined opening procedures.
- Diagnosed, repaired, and serviced customer vehicles as an A/C specialist.
- Managed customer service, data entry, and scheduling efficiently.
Education
High School Diploma -
SLW Centennial High School
Port Saint Lucie, FL05-2002
Skills
- Refrigeration system troubleshooting & repair
- Diagnostic software utilization
- On-site repairs
- System diagnostics
- Vehicle maintenance
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Team leadership and collaboration
- Technical documentation
- Time management
- Emergency road service expertise
- Hydraulic systems repair
- Fleet management
- Ignition system diagnostics
- Fuel system service
- Diagnostic equipment usage
- Mechanical troubleshooting
- Air conditioning repair
- Strong multitasking
- Reliability and punctuality
- Professionalism
Certification
Master technician - Thermo King
Timeline
Master shop/Road Service Technician
Thermo King Of The Southeast
05.2009 - Current
Subcontractor
JCJ Consulting
07.2005 - 02.2009
Owner/Operator
Integrity Auto Care
06.2003 - 07.2005
Lead Mechanic
A1 Radiator
05.2001 - 06.2003
High School Diploma -
SLW Centennial High School