Charles Perry
Walnut Creek,CA
Summary
Solutions Engineer with 15+ years supporting enterprise customers across SaaS, learning platforms, and AI-adjacent systems. Deep experience in technical pre-sales, post-sales enablement, and customer integrations including SSO, SCIM, APIs, and browser-based workflows. Known for translating complex systems into clear value, building practical demos and tooling, and acting as a strong voice of the customer in product discussions. Hands-on, pragmatic, and comfortable debugging real systems.
Overview
15
15
years of professional experience
Work History
Infosec Consultant
TEKsystems
09.2025 - Current
- Designed and built a React-based UX telemetry framework to track user journeys across complex internal web applications.
- Instrumented client-side behavior to capture meaningful interaction events without disrupting UX or performance.
- Transformed raw interaction data into structured xAPI statements, enabling consistent, standards-based learning and usage analytics.
- Implemented pipelines to send xAPI data to an LRS, supporting downstream analysis, reporting, and product insights.
- Collaborated with Infosec stakeholders to define what “useful telemetry” actually means at scale.
Senior Technical Consultant
LinkedIn
06.2021 - 09.2025
- Led technical discovery and pre-sales support for enterprise customers, uncovering integration, identity, and workflow requirements.
- Designed and delivered tailored technical demos translating platform capabilities into concrete business and technical value.
- Owned post-sales onboarding and integrations, including SSO (SAML/OIDC), SCIM provisioning, LMS integrations, and API usage.
- Debugged complex enterprise issues across identity providers, APIs, and customer environments.
- Acted as the voice of the customer by synthesizing recurring technical feedback for Product and Engineering.
- Built internal scripts and tooling to accelerate troubleshooting and improve support efficiency.
- Helped scale support processes while maintaining high customer satisfaction and resolution quality.
Technical Consultant
LinkedIn
06.2019 - 05.2021
- Supported pre-sales technical discovery by joining prospect calls, helping surface integration, identity, and workflow requirements.
- Assisted sales partners in preparing and delivering technical demos and proof-of-concepts aligned to customer environments and use cases.
- Led post-sales technical onboarding and integrations, including SSO configuration, LMS connectivity, and API-based data flows.
- Collaborated with Engineering and Product to escalate issues with clear reproduction steps and impact analysis.
Technical Architect / Developer
Athenaonline
02.2011 - 05.2018
- Owned the end-to-end technical stack for a small SaaS platform, including core application code, new features, bug fixes, and infrastructure support.
- Designed and implemented internal systems such as a custom search engine and tooling for video content creation and set production, operating as a hands-on generalist across product, platform, and operations.
Education
No Degree - Software Engineering - Java, React, Microservices
General Assembly
San Francisco, CA09-2018
Skills
Enterprise Identity & Platform Integration
SSO (SAML, OIDC), SCIM, enterprise IdPs, secure SaaS integrations, identity-driven workflows
Technical Pre-Sales & Solution Design
Technical discovery, solution scoping, live demos, proof-of-concepts, translating systems into business value
Post-Sales Enablement & Systems Debugging
Enterprise onboarding, cross-system troubleshooting, root-cause analysis, production debugging in customer environments
AI-Augmented Tooling & Automation
LLM-assisted workflows, prompt design & evaluation
Timeline
Infosec Consultant
TEKsystems
09.2025 - Current
Senior Technical Consultant
LinkedIn
06.2021 - 09.2025
Technical Consultant
LinkedIn
06.2019 - 05.2021
Technical Architect / Developer
Athenaonline
02.2011 - 05.2018
No Degree - Software Engineering - Java, React, Microservices
General Assembly