Charles Poteete
Chicago,IL
Summary
Dynamic Restaurant Consultant with a proven track record specializing in enhancing restaurant operations and maximizing profits through effective labor scheduling. Skilled in employee training and performance management, I drive exceptional customer experiences and foster strong team dynamics to achieve operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Consultant
IOD Consulting Group LLC
Chicago, IL
02.2024 - Current
- Analyzed restaurant operations, identified areas for improvement and recommended solutions.
- Assisted with the development of business plans, budgets and staffing requirements.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Advised clients on how to maximize profits through effective labor scheduling methods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Assistant General Manager
Kitchen & Kocktails Chicago
01.2022 - Current
- Resolve problems promptly to elevate customer experience
- Establish and monitor financial controls
- Motivate, coach, and develop to maximize employee performance
- Recruit and hire employees offering talent, charisma and experience to restaurant team.
- Enforce quality assurance protocols to deliver ideal customer experiences.
- Boost revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Assistant Manager
Lenscrafters
11.2018 - 12.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Branch Sales & Service Associate
PNC Bank
11.2017 - 10.2018
- Delivered a unique customer experience aimed to improve a customer’s financial wellbeing and create loyalty while increasing share of wallet.
- Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals.
- Completed special actions like account transfers, stop payments and dispute investigations.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
Relationship Manager
Bank of America
01.2017 - 11.2017
- Opened accounts, handled teller transactions, cross-sold bank products and services, and resolved complex customer service issues.
- Met and exceeded quarterly sales goals including consumer & business lending, DDA accounts and other various credit products.
- Established and built relationships with clients to fulfill all current and future financial needs.
- Collaborated with business partners and specialists.
- Train, coach and develop new/existing employees
- Generated new business and referral clients in partnership with financial advisors and branch team.
Sales & Service Manager
U.S. Bank
05.2014 - 12.2016
- Opened accounts, handled teller transactions, cross-sold bank products and services, and resolved complex customer service issues.
- Met and exceeded quarterly sales goals of $700k including consumer & business lending, DDA accounts and other various credit products.
- Established and built relationships with clients to fulfill all current and future financial needs.
- Collaborated with business partners and specialists.
- Trained, coached and developed new/existing employees.
Education
Associate of Arts - Business Management
Kennedy King College
Chicago, IL2015
Skills
- Restaurant operations
- Customer experience
- Employee training
- Labor scheduling
- Staff recruitment
- Performance management
- Compliance requirements
- Operations management
Certification
- Food Protection Manager
- Allergens
- Basset
References
References available upon request.
Timeline
Restaurant Consultant
IOD Consulting Group LLC
02.2024 - Current
Assistant General Manager
Kitchen & Kocktails Chicago
01.2022 - Current
Assistant Manager
Lenscrafters
11.2018 - 12.2020
Branch Sales & Service Associate
PNC Bank
11.2017 - 10.2018
Relationship Manager
Bank of America
01.2017 - 11.2017
Sales & Service Manager
U.S. Bank
05.2014 - 12.2016
Associate of Arts - Business Management
Kennedy King College
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