Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Charles Putnam

Summary

Dynamic operations manager with a proven track record at Federal Express, excelling in operational excellence and staff development. Spearheaded safety training initiatives and streamlined workflows, enhancing team efficiency. Adept at cross-functional coordination and mentoring, driving continuous improvement and fostering a culture of accountability within diverse teams.

Overview

18
18
years of professional experience

Work History

Ops Manager

Federal Express
11.2023 - Current
  • Assisted in daily operational tasks to support team efficiency.
  • Learned and adhered to safety protocols and procedures for equipment usage.
  • Collaborated with team members to streamline workflows and improve processes.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.

Safety Manager

FedEx Express
11.2023 - Current
  • Developed and implemented safety training programs to enhance employee awareness and compliance.
  • Conducted regular safety audits and inspections to identify hazards and recommend corrective actions.
  • Collaborated with management to analyze incident reports and improve safety protocols.
  • Facilitated safety meetings to communicate policies, procedures, and best practices effectively.
  • Monitored compliance with OSHA regulations and maintained accurate documentation of safety procedures.
  • Mentored junior staff on safety standards, fostering a culture of accountability and vigilance.

HDDI Trainer

FedEx Express
04.2019 - Current
  • Mentored new trainers, fostering skill development and knowledge transfer within the organization.
  • Implemented innovative training methodologies to improve knowledge retention and engagement among participants.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Courier

FedEx Express
11.2007 - 11.2023
  • Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
  • Managed route planning to optimize delivery schedules and reduce fuel costs.
  • Trained new couriers on safety protocols and efficient delivery practices.
  • Maintained accurate records of deliveries, ensuring documentation compliance with company standards.
  • Collaborated with dispatch teams to streamline communication and enhance overall service quality.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Drove safely at all times to avoid accidents and harm.

Education

Presque Isle High School
Presque Isle, ME
05-1990

Skills

  • Standard operating procedures
  • Operational excellence
  • Scheduling management
  • Software knowledge
  • Staff development
  • Workforce planning
  • Cross-functional coordination
  • Assisted in station integration
  • Guide counterparts in Express and Ground merging
  • Implemented transition strategies for two companies
  • Mentoring new managers

Accomplishments

  • Earned the Safety Award in 2025 for Outstanding Performance in FY25.
  • 6 State Truck Driving titles.
  • Multiple BZ awards
  • Multiple positive Feedbacks
  • Have had roles in Safety for 15 yrs

Timeline

Ops Manager

Federal Express
11.2023 - Current

Safety Manager

FedEx Express
11.2023 - Current

HDDI Trainer

FedEx Express
04.2019 - Current

Courier

FedEx Express
11.2007 - 11.2023

Presque Isle High School

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Charles Putnam