Eric Burd
Independence,MO
Summary
Dynamic Operations Manager with a proven track record at FedEx, excelling in data analysis and compliance auditing. Achieved a 5% reduction in damages through strategic process optimization and effective team leadership. Skilled in operational metrics and fostering strong customer relations, driving excellence in service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Ops Manager
FedEx
Kansas City, Missouri
05.2015 - Current
- Led P&D administration and coordinators, ensuring all daily tasks were completed efficiently.
- Provided nightly service recaps, highlighting scanning integrity issues and analyzing mis-routed addresses.
- Combined local service failure data with IB insights to accurately identify network service issues.
- Delivered detailed feedback on business compliance failures as a member of DCRT remote testing group.
- Maintained quality control over CSM documents during BCSA processes.
- Audited administration of hazardous materials, ensuring compliance with safety standards and addressing root causes of damage claims.
- Analyzed on-time service failures to identify network deficiencies and implement corrective solutions.
Ops Coordinator
Fed Ex Ground
Kansas City, Missouri
01.2018 - 01.2020
- Contributed significantly to maintenance and updates of SAD map and PSD program, exceeding goal of five percent regularly.
- Engaged with CSPs regarding contract breaches, promoting accountability and ensuring high-quality service delivery.
- Participated in dock inspections for Code 85s, identifying missing packages to enhance station metrics and CPI score.
- Addressed unrouteable addresses daily to prevent delays in van belt operations, minimizing re-handle incidents.
- Created detailed scanning reports for Pre-load managers and CSPs, enabling effective follow-up and enhancing delivery metrics.
- Provided follow-up on customer complaints, collaborating with CSPS to resolve issues effectively.
Ops Admin
FedEx
Kansas City, Missouri
01.2016 - 01.2018
- Reduced Overgoods by five percent quarter over quarter.
- Managed Overgoods process, enhancing match accuracy to original tracking numbers.
- Audited high damage claims accounts, uncovering opportunities for packaging improvements.
- Provided actionable feedback, resulting in five percent reduction in overall damages.
- Directed check-in and check-out processes for scanners and dock equipment, ensuring operational efficiency.
- Oversaw Hazmat collection cage, ensuring safe separation of reactive materials.
- Monitored adherence to safety practices within Hazmat team operations.
Package handler
FedEx
Kansas City, Missouri
01.2014 - 01.2016
- Exceeded 1,000 PPH for unloading and 500 PPH for loading trailers.
- Managed trailer switch process efficiently, minimizing unnecessary moves and safety incidents.
- Memorized facility layout to quickly navigate and assist with operational needs. to swiftly resolve jams as primary and secondary facer.
- Operated tugger and golf cart without safety incidents.
Education
High School diploma -
Lee’s Summit West High School
Lee's Summit, MO05-2011
Associate of Arts - Business
MCC
Kansas City, MOSkills
- Data analysis and management
- Operational metrics
- Customer relations
- Compliance auditing
- Quality control
- Process optimization
- Network analysis
- Problem solving
- Dock inspections
- Inventory management
- Effective communication
- Attention to detail
- Team leadership
- Standard operating procedures
- Strategic planning
- Key performance indicators
- Scheduling management
- Operational excellence
- Staff development
- Employee engagement
- Cost reduction strategies
- Project planning and development
- Interpersonal communication skills
- Workforce management strategies
- Critical problem solving techniques
- Time management and multitasking skills
- Customer service excellence strategies
- Microsoft Office proficiency skills
- Client and vendor relations management
- Hazardous materials management
Timeline
Ops Coordinator
Fed Ex Ground
01.2018 - 01.2020
Ops Admin
FedEx
01.2016 - 01.2018
Ops Manager
FedEx
05.2015 - Current
Package handler
FedEx
01.2014 - 01.2016
High School diploma -
Lee’s Summit West High School
Associate of Arts - Business
MCC