CHARLES REEVES JR. MSN, NEA-BC,
William Jennings Dorn VA Healthcare System
Ladson,SC
1
Language
1
Certification
18
years of professional experience
Strategic nursing executive with extensive leadership experience in nursing operations, quality and safety, and workforce strategy. Expertise in aligning nursing practice with organizational goals, enhancing patient experience, and stabilizing staffing models. Demonstrated success in leading multidisciplinary teams, reducing labor dependency, and improving educational frameworks within complex healthcare environments.
Work History
Nurse Manager, Emergency Department
2 Months- Implemented quality improvement initiatives, resulting in improved clinical outcomes and patient satisfaction scores increase by 30%
- Collaborated with multidisciplinary teams to optimize resource allocation and enhance service delivery efficiency.
- Developed and executed staff training programs to ensure compliance with regulatory standards and best practices.
- Analyzed departmental performance metrics to identify areas for operational improvement and implement strategic solutions.
- Improved overall efficiency by conducting regular evaluations of clinical workflows and implementing necessary changes as needed.
- Overseeing budget management, aligning departmental expenditures with organizational financial goals while maintaining quality care standards reducing the overtime usage by 47%
- Ensure compliance with regulatory requirements through rigorous monitoring of departmental policies and procedures resulting in 100% compliance.
- Implemented strategies to improve patient satisfaction scores, leading to higher rankings in hospital performance metrics.
- Optimized staffing levels based on real-time analysis of patient volume trends, maximizing resource utilization while maintaining high-quality service delivery decreasing wait times by 41% over 90 days.
Director of Nursing Operations & Trauma
2 Years 10 Months- Enterprise nursing executive providing hospital-wide leadership for inpatient nursing operations within an acute care setting.
- Provide executive oversight for enterprise nursing operations, supporting a workforce of 600+ nursing care team members across inpatient and operational areas.
- Lead nursing strategy impacting patient safety, quality outcomes, workforce stability, throughput, and patient experience.
- Executed nursing-led HCAHPS improvement strategy aligned with Vizient and Press Ganey benchmarks, enhancing nurse communication, responsiveness of hospital staff, pain management, and discharge education.
- Improved nurse communication processes to ensure clarity and collaboration among staff
- Redesigned the Rapid Response System of Care to strengthen nursing surveillance and escalation, securing approval for:
- Developed pain management strategies to address patient needs effectively
- Provided comprehensive discharge education to ensure understanding of care plans
- Proactive nursing rounding for patients with eCART ≥97, improving early recognition of deterioration
- Designed and executed a nursing-led HCAHPS improvement strategy aligned with Vizient and Press Ganey benchmarks, focusing on:
- Nurse communication
- Responsiveness of hospital staff
- Pain management
- Discharge education
- Oversaw nursing staffing models, house supervision workflows, and escalation pathways, strengthening operational reliability and nursing support.
- Briefed executive leadership and governing bodies on nursing performance, workforce risk, quality trends, and improvement initiatives, facilitating informed decision-making.
- Assumed the role of Acting Chief Nursing Officer during periods of executive absence.
Director of Emergency Services & Trauma
2 Years 4 Months- Led nursing operations within an ACS-verified Level III Trauma Center, achieving zero findings during re-verification and earning 3-year accreditation.
- Provided senior nursing leadership across two Emergency Departments, including a freestanding rural ED, with 68,700 annual patient visits.
- Sustained Press Ganey performance in 81st percentile by implementing nursing-focused leadership, enhancing leader visibility, and ensuring accountability.
- Redesigned nursing staffing and throughput models, resulting in improved patient flow and reduced wait times while enhancing staff satisfaction.
- Enhanced interdisciplinary collaboration and nursing engagement across high-acuity services, fostering a more cohesive care environment.
- Drove regulatory readiness through bi-monthly CMS and TJC mock audits and policy review.
Director of Emergency Department
11 Months- Led nursing operations of a 23-bed Emergency Department serving 64,000 veterans annually.
- Reduced nursing overtime from 32% to 3.4% through strategic workforce redesign, enhancing overall department efficiency.
- Improved nurse-to-patient ratios from 4:1 to 3:1, resulting in increased safety and quality of care outcomes.
- Decreased LWBS from 18% to 3% by implementing nursing-driven throughput improvements, optimizing patient flow.
Assistant Director of Emergency Department
7 Months- Managed daily nursing operations, staffing, payroll, recruitment, and budget oversight to ensure efficient department functioning.
- Led nurse engagement, coaching, and leadership development initiatives to enhance team skills and morale. This resulted in a 100% employee participation engage for the fiscal year.
- Filled the role of ED Director as needed.
Continuing Education Program Director
10 Years 11 Months- Directed clinical education and competency programs, enhancing competency for 347 clinicians.
- Directed clinical education and competency programs for 347 clinicians.
- Transitioned quality oversight to Just Culture model, fostering a supportive environment for clinicians.
- Transitioned quality oversight to a Just Culture model.
- Established Lowcountry EMS Training Officers Consortium, increasing statewide collaboration among training officers.
Education
Master of Science in Nursing (MSN) - Nursing Educations
Bachelor of Science in Nursing (BSN) - Nursing
Associate of Science in Nursing (ASN) - Nursing
Skills
Emergency Department Operations
Nursing Leadership Development
Patient satisfaction metrics
Quality metrics
Workforce management
Clinical Training Programs
Interdepartmental Collaboration
Regulatory Compliance Management
Clinical Accountability Framework
Compliance oversight
Critical Thinking
Motivational leadership
Certification
- Registered Nurse (SC & Compact)
- TCRN
- CEN
- CCEMT-P
- TNCC / ENPC / ACLS / BLS / PALS Instructor
- ICS 100–800, Nurse Executive Advanced (NEA – BC)
- Advance Leadership Cohort Graduate — Medical University Health Authority
- Pursuing: FACHE
Languages
English
Full Professional
Timeline
Nurse Manager, Emergency Department
William Jennings Dorn VA Healthcare System
07.2026 - CurrentRead More
Director of Nursing Operations & Trauma
MUSC Health of Orangeburg
09.2023 - 07.2026Read More
Director of Emergency Services & Trauma
Regional Medical Center
05.2021 - 09.2023Read More
Director of Emergency Department
Ralph H. Johnson VA Medical Center
06.2020 - 05.2021Read More
Assistant Director of Emergency Department
Ralph H. Johnson VA Medical Center
11.2019 - 06.2020Read More
Continuing Education Program Director
Dorchester County Emergency Medical Services
07.2008 - 06.2019Read More
Excelsior College
Associate of Science in Nursing (ASN) from Nursing
Read More
Chamberlain College of Nursing
Bachelor of Science in Nursing (BSN) from Nursing
Read More
Western Governors University
Master of Science in Nursing (MSN) from Nursing Educations
Read More
EXECUTIVE LEADERSHIP PHILOSOPHY
Nursing excellence is achieved through visible leadership, disciplined accountability, and unwavering commitment to patient outcomes.