VERONICA MARTELY-MARTINEZ
Miami,FL
Summary
Results-driven Emergency Department Nurse Manager with progressive leadership experience overseeing clinical operations, quality improvement, patient experience, and interdisciplinary collaboration. Proven ability to lead strategic initiatives that improve patient outcomes, operational efficiency, and staff engagement. Recognized for leading the multidisciplinary efforts that resulted in Comprehensive Stroke Center designation in June 2026, contributing to Unit of Distinction recognition in 2023 and 2024, and maintaining consistently high Press Ganey patient experience scores. Passionate about building high-performing teams, driving evidence-based practice, and fostering a culture of accountability, innovation, and exceptional patient care.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Nurse Manager, Emergency Department
HCA Florida Mercy Hospital
2022.05 - Current
- Provide operational leadership for a high-volume Emergency Department, ensuring safe, efficient, patient-centered care.
- Lead staffing, scheduling, performance management, regulatory compliance, and quality improvement initiatives.
- Directed the multidisciplinary initiative that achieved Comprehensive Stroke Center designation in June 2026.
- Collaborate with physicians and executive leadership to improve patient outcomes, operational performance, and patient experience.
- Recruit, mentor, and develop nursing staff while fostering accountability and professional growth.
Clinical Nurse Coordinator, Emergency Department
2022.01 - 2022.05
- Served as the frontline operational leader, coordinating daily Emergency Department operations while ensuring safe, efficient, and patient-centered care.
- Collaborated with physicians, nursing leadership, ancillary departments, and hospital administration to optimize patient throughput and support high-quality clinical outcomes.
- Balanced staffing assignments, monitored departmental capacity, and prioritized patient care based on acuity and operational demands.
- Mentored newly hired nurses and charge nurses, promoting clinical competency, evidence-based practice, and professional development.
- Served as a clinical resource during high-acuity situations, facilitating rapid interdisciplinary communication and decision-making.
- Supported quality improvement initiatives, regulatory compliance, employee engagement, scheduling, and implementation of departmental goals.
Registered Nurse, Emergency Department
2020.08 - 2022.01
- Delivered comprehensive emergency nursing care in a fast-paced environment, served as a clinical resource, coordinated interdisciplinary care, and provided patient and family education.
Education
Bachelor of Science - Nursing
Nova Southeastern University
Davie, Florida2019-12
Skills
- Strategic Leadership
- Emergency Department Operations
- Quality Improvement
- Change Management
- Regulatory Readiness
- Policy Development
- Staff Engagement
- Patient Experience
- Operational Excellence
- Interdisciplinary Collaboration
- Performance Improvement
Certification
- Registered Nurse (Florida)
- ACLS
- BLS
- PALS
- TNCC
- ENPC
- STARN Graduate
Timeline
Nurse Manager, Emergency Department
HCA Florida Mercy Hospital
2022.05 - Current
Clinical Nurse Coordinator, Emergency Department
2022.01 - 2022.05
Registered Nurse, Emergency Department
2020.08 - 2022.01
Bachelor of Science - Nursing
Nova Southeastern University
LEADERSHIP HIGHLIGHTS
- Led hospital-wide collaboration resulting in Comprehensive Stroke Center designation (June 2026).
- Participated in the ER/OR Skills Boost Leadership Intensive (2025)
- Emergency Department recognized as Unit of Distinction (2023 & 2024).
- Maintained high Press Ganey patient experience scores through service excellence initiatives.
- Redesigned stroke policies, procedures, and workflows to align with accreditation standards.
- Partnered with Neurology, Neurosurgery, Radiology, EMS, and community agencies to strengthen stroke systems of care.
- Developed leaders through coaching, mentoring, and accountability.