Charles Rieg
Mcgregor,United States
Summary
Skilled Residential and Commercial Property Claims Adjuster with over 10 years experience in customer service and complex claims. Strong multitasker who demonstrates project management skills required to effectively meet organizational goals on time. Helpful, team oriented, reliable and professional. Maintains the drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics. Extensive experience with Large & Total Loss Claims ($4 Million+ Gross Losses) through various perils. Active State Licenses: AL, AZ, AR, CA, FL, GA, LA, MI, MN, MS, NC, OK, SC, TX, UT
Overview
15
15
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Eberl Claims Service
Lakewood
12.2014 - Current
- Assess claims and assign appraisers and field adjuster to evaluate damages and injuries, and coordinate receipt of repair estimates in accordance with client guidelines and approval
- Determine appropriateness of estimates and appraisals, ensuring assessed damages correlate with facts of loss, reported damage, and evidence gathered
- Conduct interviews and recorded statements with insureds, claimants, and witnesses ensure fair claims investigations
- Monitor claims handling leveraging calendar management system, and complete timely follow up with all parties
- Accurately record all communication and claims activities in claims management database
- Maintain adequate claims closure ratio as defined by claims supervisor or manager
- Immediately report exposure to an excess carrier on all claims as required, and notify supervisor and client of all summons and complaint received
- Partner with assigned defense counsel, communicating and cooperating to ensure prompt claims resolutions.
- Investigated and assessed damage to residential and commercial properties, including personal property losses.
- Consulted with experts such as engineers or appraisers when needed.
- Performed detailed calculations related to damages incurred due to an accident or disaster event.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
Independent Adjuster Claims Coordinator
Eberl Claims Service
Lakewood
04.2021 - 04.2023
- Supervise a team of claims adjusters, examiners, and other staff involved with the claims management and claims processing departments
- Review company policy to determine coverage or liability for new claims
- Ensure legal compliance, adherence to claims processes, and timely payments
- Pursue continued education opportunities to remain abreast of emerging laws or other required changes to insurance-related processes
- Facilitate the settling of complex claims and process related paperwork.
- Managed and coordinated the investigation of complex claims to ensure accuracy, efficiency and compliance with applicable laws.
- Developed and implemented strategies for resolving disputes between claimants and insurers in an effective and timely manner.
- Monitored staff performance to ensure high quality service delivery and adherence to established standards.
- Provided guidance and support to junior team members on how to handle difficult claims cases.
- Analyzed historical data regarding previous claims activity in order to assess risk levels associated with various types of claims.
- Researched case law involving insurance coverage issues in order to develop appropriate solutions for unique claim scenarios.
- Created systems for tracking key performance indicators such as turnaround times, customer satisfaction ratings and cost savings initiatives.
- Collaborated with other departments within the organization to ensure a seamless transition from initial filing through resolution of each claim.
- Motivated team members to maintain targeted turnaround time to obtain processing goals.
- Monitored objectives to determine effectiveness of workflows, facilitating training and mentoring for improvement.
- Oversaw onboarding processes for new team members, delivering training on claims handling.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Personal Security Detachment
United States Marine Corps
Oceanside , CA
11.2009 - 11.2017
- Conducted risk assessments for clients and provided tailored security solutions.
- Provided physical protection to high-profile individuals and corporate executives during travel.
- Assessed threats from public sources and responded accordingly.
- Developed protocols for responding to emergency situations.
- Maintained detailed records of activities, including daily logs and incident reports.
- Trained personnel in the use of firearms, defensive tactics, and other protective techniques.
- Conducted regular inspections of premises to identify any potential risks or vulnerabilities.
- Conducted security patrols of designated areas on foot and in vehicle.
- Monitored entry and exit points, as well as personnel entering and leaving the premises.
- Provided support to law enforcement personnel during crisis situations.
- Supervised and taught multiple range details resulting in highly trained unit, conducted security inspections to safeguard classified material and protected military staff and civilians.
- Demonstrated proficiency at weapons handling, manipulation and employment as well as small unit tactics and leadership.
- Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
Education
Xactimate Level 1 Certification -
Verisk
02.2025
Xactimate Level 2 Certification -
Verisk
02.2025
Residential and Commercial Roof Inspector (Wind/Hail) -
HAAG
05.2024
Rope & Harness, Steep Slope Course -
Capital Safety
05.2024
Bachelor of Arts - BA - Advanced Military and Operation Studies
Liberty University
05.2024
Residential Property Inspector -
TWIA
01.2024
FCN
FEMA
05-2024
Skills
- Communication
- Teamwork
- Problem Solving
- Self-motivation
- Time Management
Claim Experience
- Business Interruption
- Citizens Insurance Claims
- Collapse - Decay - Vibration
- Explosion
- Fire and Smoke
- Frozen Pipe Claims
- Hail Damage
- Hurricane & Wind Damage
- Lightning
- Mold
- Power Outage
- Plumbing Leaks
- Roof Damage
- Sinkholes, Earth Movement, & Collapse
- Theft - Vandalism
- Tornado Damage
- Water, Flood Damage
- Winter Storm Claim Adjuster
- Large & Total Loss Claims ($2 Million+ Gross Loss)
- Local
- Appraisal
- Biohazard Mitigation
- Burglary
References
- David Hanks, Associate Vendor Manager, Eberl Claims Service, 210-889-9127
- Kristi Walls, Associate Vendor Manager, Eberl Claims Service, 678-521-5613
- Michael Walker, Associate Vendor Manager, Eberl Claims Service, 229-291-0732
Affiliations
- Black Belt, Kio Kushin Kai
- Black Belt, Marine Corps Martial Arts
Accomplishments
- Navy & Marine Corps Achievement Medal
- USMC Certificate of Accommodation (3)
Certification
- Actively Licensed in 15 states.
Timeline
Independent Adjuster Claims Coordinator
Eberl Claims Service
04.2021 - 04.2023
Independent Adjuster
Eberl Claims Service
12.2014 - Current
Personal Security Detachment
United States Marine Corps
11.2009 - 11.2017
Xactimate Level 1 Certification -
Verisk
Xactimate Level 2 Certification -
Verisk
Residential and Commercial Roof Inspector (Wind/Hail) -
HAAG
Rope & Harness, Steep Slope Course -
Capital Safety
Bachelor of Arts - BA - Advanced Military and Operation Studies
Liberty University
Residential Property Inspector -
TWIA
FCN
FEMA
- Actively Licensed in 15 states.
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