Summary
Overview
Work History
Education
Skills
CAREER OBJECTIVE
Timeline
Generic

CHARLES RIVERA JR

Clearwater

Summary

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Worked for various detailing companies, extensive experience on the road, working with high-end clients and driving various types of vehicles. Effective at resolving discrepancies and various problems. Analytical, obsessed with the details and organized professional comfortable working independently or as part of team.

Overview

8
8
years of professional experience

Work History

Content Social Media Manager

Bay Area Film Solutions
06.2024 - Current
  • Increased brand awareness by developing and implementing innovative social media strategies.
  • Curated user-generated content for use in marketing materials, increasing brand authenticity and consumer trust.
  • Strengthened customer relationships with timely and relevant social media interactions.
  • Developed editorial calendars to ensure consistent delivery of high-quality content across all channels.
  • Streamlined internal processes for content creation, approval, and distribution, reducing turnaround time significantly.
  • Enhanced online presence by creating engaging, shareable content across multiple platforms.

Detailer/Customer Service Representative

Five Star Automotive
02.2024 - Current
  • Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
  • Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
  • Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
  • Maintained a clean and organized workspace, promoting a safe working environment for all team members.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Contributed to a positive team atmosphere by offering support and guidance to colleagues, fostering a collaborative work environment.
  • Boosted team efficiency by effectively coordinating tasks and streamlining workflows in the detailing process.

Mobile Detailer & Owner

Final Form Detailing
06.2018 - 02.2024
  • Servicing low-high end vehicles on a weekly basis
  • Communication with clients via phone, social media, etc, identifying specific issues and creating a plan of action to resolve specific issues
  • Driving & maintaining all customers vehicles
  • Professional Assists the department head in carrying out digital marketing companies works closely with promotions

Operations Rep

Bank of America
04.2017 - 02.2022
  • Updated, corrected and filed documentation for bank records and compliance purposes
  • In charge of collateral filing review and also trailing doc and collateral finding
  • Used BOA systems & software for different processes
  • Maintained strict confidentiality of bank records and client information
  • Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
  • Enforced safety, security, quality and performance procedures, rules and requirements.

Education

Harrisburgh Area Community College
03.2014

High School Diploma - undefined

06.2013

Skills

  • Attention to Detail

  • Record - Keeping

  • Multitasking

  • Problem Solving

  • Relationship Building

  • Problem Anticipation & Resolution

  • Video editing

  • Visual storytelling

  • Project management proficiency

  • Excellent customer service

  • Employee training and development

CAREER OBJECTIVE

Looking for a new position with room for advancement & objective-based work environment. With automotive detailing for6+ and servicing high-end clients and vehicles, exceeding expectations in every way down to every detail is standard.

Timeline

Content Social Media Manager

Bay Area Film Solutions
06.2024 - Current

Detailer/Customer Service Representative

Five Star Automotive
02.2024 - Current

Mobile Detailer & Owner

Final Form Detailing
06.2018 - 02.2024

Operations Rep

Bank of America
04.2017 - 02.2022

High School Diploma - undefined

Harrisburgh Area Community College

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CHARLES RIVERA JR