Charles Rodriguez
Devine ,TEXAS
Summary
Dynamic Detailer Manager with a proven track record at North Park Chevy, enhancing customer satisfaction through exceptional quality control and effective team collaboration. Successfully optimized inventory management, reducing waste and improving efficiency. Skilled in automotive detailing techniques, I foster a positive work environment that drives team morale and productivity.
Overview
8
8
years of professional experience
Work History
Detailer
Cavender Toyota
San Antonio, TX
08.2022 - Current
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Maintained
Detailer Manager
North Park Chevy
Castroville, TX
11.2020 - 08.2022
- Improved team morale through effective communication, recognition initiatives, and fostering a positive work environment.
- Optimized inventory management systems to reduce waste and improve cost-efficiency within the department.
- Maintained strong relationships with customers, addressing any concerns or issues promptly to ensure satisfaction.
- Managed scheduling and workflow, ensuring timely completion of all detailing projects.
- Implemented quality control measures, resulting in a significant decrease in returned work orders.
- Assisted in recruiting top talent by conducting interviews and selecting highly skilled candidates for open positions.
- Reduced customer wait times through efficient scheduling practices coupled with increased staff productivity levels.
- Ensured compliance with industry standards and regulations through ongoing monitoring and adjustments as needed within the department''s operations.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Oversaw inventory, equipment maintenance and bay cleaning.
Detailer
North Park Chevy
Castroville, TX
07.2017 - 03.2020
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Education
High School Diploma -
Medina Valley High School
Castroville, TX06.2017
Skills
- Quality control
- Inventory management
- Customer service
- Team collaboration
- Detailing techniques
- Time management
- Vehicle inspection
- Interior and exterior cleaning
- Automotive detailing
Timeline
Detailer
Cavender Toyota
08.2022 - Current
Detailer Manager
North Park Chevy
11.2020 - 08.2022
Detailer
North Park Chevy
07.2017 - 03.2020
High School Diploma -
Medina Valley High School