Charles Rogers
Dollar General
Columbia,MO
26
years of professional experience
Dependable operations supervisor with deep experience in fleet management, safety oversight, and logistics coordination. Adept at streamlining scheduling, reducing downtime, and maintaining accurate records. Committed to safe, efficient, and compliant transportation operations.
Work History
Fleet Supervisor
3 Years 5 Months- Coordinated fleet maintenance schedules to support vehicle availability and on-time store deliveries.
- Reviewed daily fleet operations to resolve breakdowns, route disruptions, and equipment issues.
- Scheduled preventative maintenance and repair work with vendors to reduce service delays.
- Monitored DOT compliance, inspection records, and driver documentation for accuracy and readiness.
- Tracked fuel usage, mileage, and service logs to maintain accurate fleet records.
- Communicated with drivers and dispatch teams to align assignments and update delivery status.
- Inspected tractors, trailers, and equipment for safety concerns before dispatch.
- Improved workflow consistency by reinforcing fleet procedures and coaching team members on compliance.
- Monitored industry trends closely to stay current on new technologies that could potentially improve overall fleet operations efficiency.
- Maintained clean and safe assets and fleet work environments.
- Addressed employee concerns promptly while fostering an inclusive team environment that promoted open communication among staff members.
- Collaborated with various departments to achieve organizational objectives and support company growth.
- Streamlined communication channels with drivers, leading to increased operational efficiency.
- Optimized fleet efficiency by implementing effective scheduling and dispatching procedures.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Maintained accurate driver information for delivery scheduling.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Proactively identified and solved complex problems that impacted management and business direction.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Terminal Manager
21 Years 11 Months- Directed terminal operations, balancing driver dispatch, freight flow, and customer service priorities.
- Supervised dispatch, shop, and office staff to maintain daily transportation schedules.
- Monitored equipment availability, trailer inventory, and yard movement for operational continuity.
- Coordinated safety compliance, DOT recordkeeping, and accident response procedures.
- Resolved service issues with drivers, customers, and internal teams to prevent delays.
- Implemented process improvements to strengthen on-time performance and terminal efficiency.
- Reviewed KPIs, labor needs, and operational reports to guide staffing decisions.
- Coached team members on compliance standards, communication, and service expectations.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Fielded customer complaints and comments and rectified issues.
- Handled customer complaints and revised processes to improve service, boosting customer service scores 99.5.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Evaluated risks associated with terminal operations regularly; implemented preventive strategies to mitigate potential negative impacts on business continuity.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Ensured compliance with regulatory requirements by staying updated on industry standards, guidelines, and best practices.
- Established a culture of continuous improvement within the team, leading to enhanced performance levels across various functions.
- Hired, trained, and educated new employees to improve company performance and efficiency.
- Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
- Managed complex terminal projects from inception to completion, ensuring timely delivery and stakeholder satisfaction throughout the process.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Improved terminal efficiency by streamlining processes and implementing innovative solutions.
- Monitored employee performance and productivity.
- Developed and maintained knowledgeable and productive team of employees.
Education
High School Diploma
Skills
Fleet management expertise
Logistics coordination
Operations logistics
Route planning
Fuel efficiency
Driver management
Fleet monitoring
Fuel management
Cost reduction
Cost control
Cost savings
Regulatory compliance awareness
Driver training
Project management experience
Continuous improvement
Data analytics
Time management mastery
Time management
Multitasking Abilities
Onboarding programs
Excellent communication
Team leadership
Team collaboration
Conflict resolution techniques
Active listening
Problem-solving
Cost savings
Critical thinking
Reliability
Attention to detail
Incident analysis
Employee oversight
Prioritization
Team building
Employee management
Multitasking
Dispatching oversight
Fleet management expertise
Strong Decision-making skills
Analytical decision-making
Employee management
Safety incident response
Team building
Performance objective alignment
Timeline
Fleet Supervisor
Dollar General
06.2023 - CurrentRead More
Terminal Manager
Swift Transportation Company
03.2001 - 02.2023Read More
Antelope Valley High School
High School Diploma
Read More