Charles Rose
Little Rock,AR
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Alarmco Inc, leveraging exceptional customer service and attention to detail. Skilled in both technical installations and insightful sales strategies, I've significantly contributed to improved service quality and operational efficiency. My cheerful and energetic demeanor, combined with a results-driven approach, has consistently boosted company reputation and client relationships.
Overview
20
20
years of professional experience
Work History
Alarm Tech /Inside Sales Representative
Alarmco Inc
06.2016 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Branch Manager
Je Systems
07.2013 - 06.2016
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- I also had the title of Project Manager and ran ongoing jobs in the field.
Alarm Tech
Alarmco Inc
09.2009 - 07.2013
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Streamlined inventory management for faster access to necessary equipment during installations.
Alarm Technician
Mid South Security
08.2007 - 09.2009
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Streamlined inventory management for faster access to necessary equipment during installations.
Construction Worker
Nabholtz Construction
08.2005 - 08.2007
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Deliver Driver
Southern Reprographics
05.2004 - 08.2005
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Arkansas Baptist High School
Little Rock, AR05.2003
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
Timeline
Alarm Tech /Inside Sales Representative
Alarmco Inc
06.2016 - Current
Branch Manager
Je Systems
07.2013 - 06.2016
Alarm Tech
Alarmco Inc
09.2009 - 07.2013
Alarm Technician
Mid South Security
08.2007 - 09.2009
Construction Worker
Nabholtz Construction
08.2005 - 08.2007
Deliver Driver
Southern Reprographics
05.2004 - 08.2005
High School Diploma -
Arkansas Baptist High School
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