Charles Rupert Jr.
Crestwood,KY
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
24
24
years of professional experience
Work History
Operations Manager
Amazon
08.2022 - Current
- Manage safety, quality, productivity, and customer delivery promises
- Pioneered launch operations for new delivery station; contributed to initial site setup, process implementation, and facility activation
- Lead 3 fulfillment teams with 150 direct reports; optimized daily operations to drive productivity and operational excellence
- Implemented process improvement strategies to improve efficiency
- Implemented cutting-edge technology solutions; achieved immediate 8% boost in workforce productivity metrics
Production Manager
Pella
08.2018 - 08.2022
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Conducted comprehensive performance evaluations for 40 team members; delivered targeted feedback and personalized coaching to drive individual and team excellence
- Kept updated records of daily production milestones and incidents.
- Motivated 40 employees and increased morale with performance incentives.
- Inspected materials, products, and equipment to detect defects and malfunctions.
- Spearheaded Gemba Walk implementation across department; reduced safety incidents by 25%, increased throughput 12%, and enhanced employee satisfaction scores
First Sergeant
Kentucky Army National Guard
05.2001 - 05.2021
- Senior advisor for evaluation and promotion programs for 160 Soldiers
- Responsible for inspections, maintenance, convoy routes, and tracking of over $40,000,000.00 in transportation equipment
- Met deadlines while maintaining high-quality deliverables.
- Developed and implemented training programs to enhance soldier readiness and proficiency.
NCOIC, Instructor, Training Officer
Murray State University
01.2006 - 01.2016
- Supported an inclusive environment that valued diversity among all students.
- Developed and implemented training plans.
- Documented student attendance and maintained achievement and progress records.
- Coordinated complex logistics for multi-university field exercises; managed transportation, lodging, and meals for 300 Cadets across 4 institutions
Education
Master of Arts - Public Administration
Murray State University
05.2012
Master of Science - Human Development and Leadership
Murray State University
05.2010
Skills
- Efficient process management
- Performance management coaching
- Operational efficiency management
- Continuous improvements
- Team Building and leadership
- Staff development
- Risk assessment and mitigation
- Internal process quality
- Employee satisfaction
- Problem-solving
Timeline
Operations Manager
Amazon
08.2022 - Current
Production Manager
Pella
08.2018 - 08.2022
NCOIC, Instructor, Training Officer
Murray State University
01.2006 - 01.2016
First Sergeant
Kentucky Army National Guard
05.2001 - 05.2021
Master of Science - Human Development and Leadership
Murray State University
Master of Arts - Public Administration
Murray State University
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