Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Charles Shank

Carmel,IN

Summary

Results-oriented and seasoned Account Manager with 3+ years of experience. Proven track record of increasing revenue growth, building and maintaining strong client relationships, and exceeding expectations. Adept at understanding complex technical solutions and translating them into value propositions for clients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Account Manager

Laughner Property Management
Indianapolis, IN
03.2023 - Current
  • Increased average account by 110% annual spend.
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Managed 25+ key account relationships, ensuring customer loyalty and retention.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.
  • Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
  • Formulated plans to expand business operations and grow overall territory and client base.

Senior Account Manager

Kennected
Indianapolis, IN
07.2022 - 02.2023
  • Initiated and deployed strategic plans specific to designated accounts, driving an increase in customer satisfaction KPIs.
  • Identified opportunities for cross-selling products and services to existing customers.
  • Conducted regular meetings with clients to review performance metrics, progress, and future goals.
  • Conducted regular internal and external group trainings.
  • Created original SOP's and "Playbooks" to provide to clients as well as the internal sales team.

Account Manager / SDR

Kennected
Indianapolis, IN
07.2021 - 07.2022
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
  • Conducted regular meetings with clients to review performance metrics, progress, and future goals.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.
  • Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
  • Proactively identified areas of improvement within assigned accounts' operations.

Operations Manager

UPS
Indianapolis, IN
11.2018 - 08.2021
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed 10 team members in achieving scheduling, training and inventory control.
  • Actively ensured that delivery KPI's were met on a consistent basis.

Education

Some College (No Degree) - Informatics

Indiana University
Bloomington, IN

Skills

  • Customer Relationship Building
  • Sales expertise
  • Account Management
  • Client acquisition

Certification

  • Hubspot Sales Software Certification

Websites

References

Logan Laughner

  • Owner
  • Laughner Property Management
  • (317) 292-7778

Kevin King

  • Director of Sales
  • Kennected
  • (407) 758-8792

Timeline

Senior Account Manager

Laughner Property Management
03.2023 - Current

Senior Account Manager

Kennected
07.2022 - 02.2023

Account Manager / SDR

Kennected
07.2021 - 07.2022

Operations Manager

UPS
11.2018 - 08.2021

Some College (No Degree) - Informatics

Indiana University

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Charles Shank