Charles Shrum
Clarksville
Summary
Human resources professional with a proven track record of managing HR operations. Significant experience in building strong relationships and driving strategic initiatives. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Proven skills in talent management, employee relations, and organizational development. Known for reliability, leadership, and effective communication in high-pressure environments.
Overview
29
29
years of professional experience
Work History
Senior Human Resources Business Partner
Ferguson
03.2022 - Current
- Coached managers on effective communication techniques, promoting greater transparency within the organization.
- Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Introduced company-wide diversity and inclusion programs, fostering a more inclusive workplace culture.
- Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
- Managed conflict resolution processes within the workplace, fostering a positive atmosphere conducive to collaboration and teamwork.
- Implemented succession planning initiatives to ensure continuity of leadership within the organization.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Established key performance indicators for HR functions, measuring success against established benchmarks.
- Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success.
- Partnered with legal counsel to ensure compliance with labor laws and regulations across all HR practices.
- Advised senior management on organizational development and change management initiatives.
Senior Human Resources Division Manager
PSSI Inc.
02.2018 - 03.2022
- Directly responsible for 6 HR Professionals
- Directly support 2 Senior Vice Presidents, 7 Vice Presidents, and 7 Divisions
- Indirectly support 11,000 employees across my area
- Presents monthly metrics and project updates to Executive team
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Consistently cross collaborate with multiple departments and levels of business
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Develop and implement staffing and retention strategies
- Assist Division Managers and Vice Presidents with succession planning and development of operations managers
- Investigate complaints, provide HR Division Managers, Corporate Office Managers and Operations guidance to resolve complex situations consistently and fairly
- Review and approve new contract proposed budgets, approve and monitor expense reports
- Collaborate with Salesforce Admin to develop HR Division Manager Site Visit audit allowing us to capture and report on up to date plant wage information and understand areas to improvement.
- Establish credibility throughout the organization maintaining a constant and consistent pattern of effective listening and problem solving
- Manage project timelines and budgets
- East Region and Canada
Human Resources Division Manager
PSSI Inc.
09.2015 - 02.2018
- Indirectly support 2000+ Employees at 65 Locations in Nebraska, Colorado, Kansas, Oklahoma, and Texas
- Respond to Unemployment Claims
- Proactively engage managers regarding employee engagement & retention, organizational design, leadership development, compensation, and other key HR topics
- Led division through period of significant organizational change, maintaining focus and achieving key objectives.
- Actively engage as a change agent in support of business priorities to build high performing, effective teams
- Identify and analyze labor relations opportunities, and recommend action, mitigate risk to the company
- Support leadership and HR team to ensure execution of policies, programs and processes
- Facilitate employee coaching and counseling on conduct, performance management and attendance issues
- Advise employees and management on company guidelines and practices
- Proactively develop leaders and provide coaching
- Championed diversity and inclusion, leading to more dynamic and innovative team environment.
- Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
- Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
Division Human Resources Manager
Republic Services
03.2014 - 04.2015
- Directly Responsible for 4 Professionals
- Indirectly Support 1700 Personal at 18 Locations in Alabama, Florida, and Georgia
- Labor Relations (Union)
- Facilitate Collective Bargaining Agreement Negotiations with Teamsters Local 991
- Draft and Deliver Grievance Responses
- Represent the Company’s Interest in the Grievance/ULP Process
- De-certified 3 of 4 Unions
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
Human Resources Manager
State of Georgia: State Accounting Office
05.2012 - 03.2014
- Supported 6 State Agencies
- Created and tracked all FMLA claims
- Tracked all types of leave
- Created and tracked all personnel actions
- Created Human Resources Documents as needed
- Advised leadership on Performance Management
- Responsible for Agency Compliance
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Responsible for and maintained Employee Relations
- Managed a Performance Review Program
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- State Charitable Contributions Campaign Coordinator
- Responsible for Recruiting, Screening, Hiring, and Termination of State Accounting Office Employees
- Maintained State compliance with local, state, and federal laws, in addition to established organizational standards.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Enhanced team collaboration and efficiency by introducing innovative communication tools
Police Officer
City of Atlanta Police Department
11.2007 - 05.2012
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Enlisted Soldier (MOS 11B and 18B)
U.S. Army (Retired)
07.1996 - 01.2008
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
- Conducted thorough risk assessments for various missions, implementing safety measures that minimized potential hazards to personnel and equipment.
- Participated in numerous humanitarian assistance missions abroad, delivering aid to populations affected by natural disasters or conflict situations.
- Successfully completed multiple deployments in various regions worldwide, adapting to diverse environments and cultures while maintaining peak performance levels.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Provided professional reconnaissance and security support during varied operations.
- Trained in small arms, anti-armor and indirect fire weapons.
- Trained in conflict resolution among subordinates, equals and superiors.
- Provided strategic plotting and navigation for warfare areas.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
Education
Master of Business Administration - Human Resources Management
University of Georgia, Terry School of Business
Athens, GA06.2014
Bachelor of Science - Human Resources
DeVry University
Decatur, GA06.2012
Skills
- HR policies and procedures
- HR analytics
- Diversity and inclusion
- Employee relations
- Recruitment and selection
- Organizational development
- Mentoring and coaching
- Talent management
- Succession planning
- Retention strategies
- Labor law compliance
- Coaching leadership
- Managing employee relations
- Recruitment strategies
- Improving employee engagement
- Recommending policy improvements
- Advising on strategies
- Teamwork and collaboration
- Active listening
- Effective communication
- Relationship building
- Human resources department processes
- Goal setting
- Leadership development
- Career pathing
Awards
PSSI’s Corporate Support Manager of the Month 09/2016, Dean’s List (12 Times) –3.98 GPA, National Honors Society of College Students, Outstanding Volunteer Award (McDonough Elementary)
Affiliations
- SHRM- National Chapter
- Delta Sigma Beta National Honors Fraternity
Timeline
Senior Human Resources Business Partner
Ferguson
03.2022 - Current
Senior Human Resources Division Manager
PSSI Inc.
02.2018 - 03.2022
Human Resources Division Manager
PSSI Inc.
09.2015 - 02.2018
Division Human Resources Manager
Republic Services
03.2014 - 04.2015
Human Resources Manager
State of Georgia: State Accounting Office
05.2012 - 03.2014
Police Officer
City of Atlanta Police Department
11.2007 - 05.2012
Enlisted Soldier (MOS 11B and 18B)
U.S. Army (Retired)
07.1996 - 01.2008
Master of Business Administration - Human Resources Management
University of Georgia, Terry School of Business
Bachelor of Science - Human Resources
DeVry University
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