- DIY and Home Improvement
- Gardening
Charles Sikes
Collinston,LA
Summary
Dedicated technician with over 15 years of experience in equipment maintenance and repair. Known for strong attention to detail and effective troubleshooting skills, consistently delivering high-quality service and fostering positive client relationships.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
2026
2026
years of professional experience
Work History
Reb Seating Tech
Numotion
West Monroe, LA
12.2009 - Current
- Conducted routine maintenance on mobility equipment to ensure optimal performance and safety standards.
- Diagnosed technical issues using specialized tools, enhancing repair efficiency and reducing downtime.
- Collaborated with team members to streamline repair processes, improving workflow consistency.
- Trained junior technicians on equipment handling and safety protocols, fostering a knowledgeable workforce.
- Implemented best practices for inventory management, ensuring timely availability of essential parts and materials.
- Led quality assurance initiatives that elevated service delivery standards across the department.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Field Service Technician
Henry Schein Dental
Shreveport, LA
2006 - 12.2009
- Diagnosed and repaired dental equipment to ensure optimal functionality.
- Conducted routine maintenance on dental instruments, enhancing service reliability.
- Collaborated with dentists to troubleshoot equipment issues effectively.
- Provided technical support and training for clients on equipment usage.
- Managed inventory of replacement parts to minimize downtime during repairs.
- Developed streamlined processes for equipment servicing, improving efficiency.
- Mentored junior technicians, promoting knowledge sharing and skills development.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
High School Diploma -
Ouachita Parish High School
Monroe, LA05-1980
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- Repair services
- Workload management
- Equipment Repair
- Safety Equipment
- Assembly and production
- Mechanical aptitude
- Hardware installation
- Equipment operation
Accomplishments
Awards through this company for building new equipment for company customers. Over 2 million dollors
Interests
Timeline
Reb Seating Tech
Numotion
12.2009 - Current
Field Service Technician
Henry Schein Dental
2006 - 12.2009
High School Diploma -
Ouachita Parish High School