Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHARLES W. SIMPSON

Jackson,TN

Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.

Overview

11
11
years of professional experience

Work History

Computer Helpdesk Technician

Tailored Networks
10.2023 - Current
  • Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
  • Streamlined helpdesk processes, resulting in reduced wait times and increased productivity for endusers.
  • Collaborated with IT team members to identify trends and develop proactive solutions for recurring problems.
  • Managed high call volumes, prioritizing tasks to ensure timely responses and resolutions for all inquiries.
  • Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.

PC Technician

Professional Technology Solutions
03.2023 - 10.2023
  • Perform routine maintenance and updates on computers and printers at client locations
  • Diagnose network conditions for security threats
  • Establish excellent customer rapport

Service Technician

Rev Powersports
05.2021 - 10.2021
  • Setup new computer systems
  • Setup and maintained camera and phone systems
  • Setup and maintained PoS for transactions
  • Setup and maintained WiFi Mesh system

Maintenance Technician

Cox Oil Company
12.2019 - 05.2021
  • HVAC/Refrigeration
  • Electrical
  • Plumbing
  • Painting
  • Serviced Kitchen Equipment
  • Carpentry
  • Serviced Gas Pumps

Security Officer Weekend Shift Supervisor

JMCGH
11.2014 - 12.2019
  • CIT and CPI certified
  • Spray certified
  • Taser certified
  • Patrol and secure both the indoor and outdoor perimeter
  • Escort guests and patients
  • Unlock and secure all entrances and exits
  • Assist in patient control when necessary

Shipping Manager/ IT Services

MasterFit Medical Supply, Inc
04.2013 - 11.2013
  • Installed software, modified and repaired hardware and resolved technical issues
  • Provided base level IT support to non-technical personnel within the business
  • Met and exceeded company sales and productivity goals -Resolved customer issues in a clear, courteous and straightforward manner
  • Identified and solved technical issues with a variety of diagnostic tools
  • Solely responsible for the operation of the company eBay sales webpage
  • Serviced various medical machinery and equipment to return to proper functioning

Education

Information Technology

Tennessee College of Applied Technology
Jackson
2023

High School Diploma - undefined

Humboldt High School
2008

Skills

  • Quality Assurance Controls
  • Production Work
  • Defect Analysis and Resolution
  • System Testing
  • Network Component Installations
  • Computer Configurations
  • Software Licensing
  • Support End-Users
  • Word Processing
  • System Backup

References

          

1. Josh Smith

CEO

Professional Technology Solutions

76 Kinnewick Cove

Jackson, TN 38305

731-435-0223


Relationship: Current Employer 

 

2. John Byrum

Teacher

TCAT 

2468 Technology Center Dr

Jackson, TN 38301

731-444-3266


Relationship: Current Teacher at TCAT 

 

3. Joseph Blankenship 

IT Technician

Milan Special School District

1165 S Main St, Milan

TN 38358

731-234-4498


Relationship: Friend

 

4. Joseph Perry 

Cyber Security Specialist

Jackson Energy Authority

2030 Pleasant Plains Extension

Jackson, TN 38305

731-343-2890


Relationship: Friend

 

5. Collin Johnson

Owner

REV Powersports 

361 US-45 BYP

Jackson, TN 38301

731-571-3411


Relationship: Former Boss

Timeline

Computer Helpdesk Technician

Tailored Networks
10.2023 - Current

PC Technician

Professional Technology Solutions
03.2023 - 10.2023

Service Technician

Rev Powersports
05.2021 - 10.2021

Maintenance Technician

Cox Oil Company
12.2019 - 05.2021

Security Officer Weekend Shift Supervisor

JMCGH
11.2014 - 12.2019

Shipping Manager/ IT Services

MasterFit Medical Supply, Inc
04.2013 - 11.2013

Information Technology

Tennessee College of Applied Technology

High School Diploma - undefined

Humboldt High School

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CHARLES W. SIMPSON