Summary
Overview
Work History
Education
Skills
Timeline
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Charles Smith

Minneapolis,MN

Summary

Proven track record in enhancing customer satisfaction and operational efficiency at Coram/CVS Corp. through meticulous benefits verification and robust problem-solving skills. Demonstrated expertise in healthcare regulations and exceptional verbal communication, leading to improved accuracy and client trust. Skilled in MS Windows and known for a fast-learning curve and energetic work attitude.

Overview

6
6
years of professional experience

Work History

Benefits Verification Specialist

Coram/CVS Corp.
05.2020 - 06.2024
  • Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
  • Provided support during open enrollment periods by answering questions about plan changes, adjustments, or renewals from both existing and prospective clients alike.
  • Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
  • Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.

Benefit Verification Specialist

A-line Staffing
04.2019 - 05.2020
  • Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
  • Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.

Doc Analyst

Best Buy Corporation (contracted Vis Experis)
08.2018 - 02.2019
  • Enhanced network security by monitoring systems for potential threats and vulnerabilities.
  • Reduced false alarms by fine-tuning intrusion detection system configurations based on historical analysis of incidents.
  • Identified root causes of security breaches through thorough investigation and analysis of log data.
  • Provided technical support during high-priority incidents, ensuring timely resolution with minimal impact on business operations.

Education

Computer Operator (Certificate)

Loop Academy of Business
Chicago, IL
06.1992

Skills

  • Accuracy and Precision
  • Healthcare regulations
  • Policy Interpretation
  • Verbal and written communication
  • Strong Organizational Skills
  • MS Windows Proficient
  • Problem solver
  • Fast Learner
  • Energetic Work Attitude
  • Customer Service

Timeline

Benefits Verification Specialist

Coram/CVS Corp.
05.2020 - 06.2024

Benefit Verification Specialist

A-line Staffing
04.2019 - 05.2020

Doc Analyst

Best Buy Corporation (contracted Vis Experis)
08.2018 - 02.2019

Computer Operator (Certificate)

Loop Academy of Business

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Charles Smith