SAMANTHA NORMAN
Henderson,NV
Summary
Self-motivated administrative professional with a strong ability to manage multiple tasks in fast-paced environments. Known for a likable personality and exceptional customer service skills.
Overview
8
8
years of professional experience
Work History
Benefits Verification Specialist
CVS/Coram Home Infusion
Henderson , Nevada
09.2024 - Current
- Collected essential data to confirm crucial insurance benefits coverages
- Assessed insurance plans and policies to evaluate coverage for various medical procedures
- Contact Insurance providers to verify eligibility, coverage limits, pre authorizations, and any specific benefits relevant to services or treatment
- Document conversations, collect insurance info, and update profiles consistently
- Investigates and resolves issues during verification process
- Benefits verification specialist Duties
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Researched discrepancies between patient records and insurance company records.
- Collaborated with other departments to ensure proper data entry into the system.
Appointment Clerk/PBX Operator
Nevada Orthopedic & Spine Center
Henderson, Nevada
02.2019 - 09.2024
- Verified referrals for necessary details to schedule appointments
- Ensuring accuracy in benefit validation
- Coordinate rescheduling for missed appointments
- Maintain strict confidentiality of patient information per clinic and HIPPA guidelines
- Processed and distributed digital faxes efficiently
- Provided clerical support such as filing, copying, faxing and scanning documents
- Handled telephone calls via a multi line phone system, overhead paging
- Triage phone calls and emails, and either respond to inquiries or transfer them to the appropriate personnel
- Updated on-call schedule for Doctors regularly
General Manager
Blue Sun Office Suites
Henderson, Nevada
02.2017 - 01.2019
- Served as initial contact for customers
- Managed daily operations of center comprising 90 offices
- Managing phones, Delivering Mail
- Overseeing meeting and training space schedules
- Coordinating setup for new office spaces
- Invoicing monthly and processing all payments
- Consistently maintained high levels of customer satisfaction
- Oversaw daily operations
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
High School Diploma -
Drayton School
Banbury, Oxfordshire, UK 03-1983
Skills
- Effectively meet deadlines, and productivity expectations
- Healthcare regulations
- Accuracy and Precision
- Insurance knowledge
- Documentation And Reporting
- Relationship Building
- Verbal and written communication
- Benefits Explanation
- Effectively meet deadlines, and productivity expectations
- Healthcare regulations
- Accuracy and Precision
- Insurance knowledge
- Documentation And Reporting
- Relationship Building
- Verbal and written communication
- Benefits Explanation
References
References available upon request.
Timeline
Benefits Verification Specialist
CVS/Coram Home Infusion
09.2024 - Current
Appointment Clerk/PBX Operator
Nevada Orthopedic & Spine Center
02.2019 - 09.2024
General Manager
Blue Sun Office Suites
02.2017 - 01.2019
High School Diploma -
Drayton School
Similar Profiles
Vitaliy KarpenkoVitaliy Karpenko
Patient care intake coordinator at Coram Home Infusion/CVS CaremarkPatient care intake coordinator at Coram Home Infusion/CVS Caremark
Megertu BalchaMegertu Balcha
Clinical Support Specialist / Licensed Pharmacy Technician at Coram CVS Home infusionClinical Support Specialist / Licensed Pharmacy Technician at Coram CVS Home infusion
SUSAN THOMASSUSAN THOMAS
Primary Nurse Case Manager at Coram home infusion(CVS)Primary Nurse Case Manager at Coram home infusion(CVS)