Charles Smith
Ocean Springs,MS
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Proficient at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
Work History
Educational Hardware and Software Technician
Pascagoula School District
07.2012 - Current
- Provides technical support to all departments relating to computer hardware and software needs
- Provides technical support for interactive technologies including Promethean (ActivBoards, slates, and etc), eInstruction (Mobi, clickers, etc), Eno (Pen and board), document cameras and other like devices.
- Conducts training sessions to educate faculty on personal websites, operating systems, and other educational software.
- Prepares and distributes informational material regarding personal computer utilization and pricing.
- Installs, assembles, configures, and troubleshoots desktops, laptops, tablets, other mobile devices, and related hardware.
- Performs troubleshooting, provides solutions, and implements(or instructs users in) maintenance functions for hardware and software.
- Makes on-site visits to identify, correct, and provide assistance with a variety of problems.
- Provides remote support via Bomgar, Active Directory, PDQ inventory/deployment, and / or Apple Remote Desktop.
- Sets up OS master disk images for new machines that are distributed in bulk
- Installs and troubleshoots operating systems such as Windows 7 and Windows 10(Ghost, Acronis True Image, Paragon, etc.).
- Researches solutions to provide end user support.
- Installs and assist with problems with printers and other periheral equipment.
- Fosters productive relationships with key stakeholders such as vendors, service providers, and internal teams through clear communication channels.
- Implements effective backup strategies, safeguarding critical data from loss or corruption.
Education
Bachelor of Science in Computer Science -
Tougaloo College
Tougaloo, MS05.2010
Skills
- Operating System Knowledge
- Hardware Installation
- System Troubleshooting
- API Integration
- Software testing
- Microsoft Windows and Office
Coursework
- Computer Fundamentals
- Fundamental Programming I &II
- Trigonometry
- Calculus I &II
- Database System
- Visual Basics
- C++
- Java
- Principles of Programming
- Numerical Analysis
- Intro to Probability Theory
- Data Communications
Timeline
Educational Hardware and Software Technician
Pascagoula School District
07.2012 - Current
Bachelor of Science in Computer Science -
Tougaloo College
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