MUHAMMED AKBAR
Marietta,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Software Technician
Kelly Services
07.2021 - 09.2023
- Troubleshooting for Apple products and services
- Assist in additional trouble shooting for Apple IOS Software.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Machine Learning Software Engineer
Inalfa Roof Systems
06.2019 - 07.2021
- Assuring safety, quality and performance targets for product and processes.
- Transformed raw data to conform to assumptions of machine learning algorithm.
- Studied new technologies to support machine learning applications.
- Collaborated with multi-disciplinary product development teams to identify performance improvement opportunities and integrate trained models.
Technical Support Lead
William Sonoma Inc
08.2018 - 06.2019
- IT tech support
- Provided Customer care support for returns and order processing
- Assisting customers in placing orders.
- Increased customer satisfaction ratings
- Analyzed and developed service goals for in-bound call center.
Tech Support Agent
Comcast
10.2017 - 08.2018
- Internet trouble shooting
- Aided with additional tech support with power outages, and system malfunctions
- Provided information to customers involving company promotions.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Software Tester
PNC Bank
04.2015 - 10.2017
- Collaborated with QA team to test software quality through manual and automated testing.
- Carried out tests to identify, report and repair bugs and glitches.
- Teamed on planned tests and time-sensitive ad hoc requests.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
Education
Associate of Science - Computer Software And Media Applications
Ashworth College
Norcross, GA07.2024
GED -
Atlanta Technical College
Atlanta, GA01.2014
Skills
- IT Support
- PowerShell
- Microsoft Suite
- Citrix
- DNS
- Customer Service
- IOS Troubleshooting
- Software Testing
- Performance Optimization
- System Troubleshooting
- Scripting Languages
- Operating System Knowledge
- Software Debugging
- Quality Assurance
- Data Analysis
- Cloud Computing
Certification
Comptia A++
Languages
German
Limited Working
Arabic
Elementary
Timeline
Software Technician
Kelly Services
07.2021 - 09.2023
Machine Learning Software Engineer
Inalfa Roof Systems
06.2019 - 07.2021
Technical Support Lead
William Sonoma Inc
08.2018 - 06.2019
Tech Support Agent
Comcast
10.2017 - 08.2018
Software Tester
PNC Bank
04.2015 - 10.2017
Associate of Science - Computer Software And Media Applications
Ashworth College
GED -
Atlanta Technical College