Charles Smith
Orlando,FL
Summary
To acquire and maintain a management career within the restaurant/dining industry, and through combined synergies meet and exceed company expectations, while ensuring superior customer service and employee satisfaction
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
18
18
years of professional experience
Work History
Assistant GM Manager
Master Concession Air
Orlando, FL
01.2023 - Current
- Adhere to all MCA/Brand operating procedures and ensure that they are adhered to by all shift supervisors and employees
- Attend and contribute to management meetings as required
- Schedule and Lead Pre-shift/Post-shift meetings on a regular basis and post communications to staff
- Ensure that all supervisor/employee duties and assignments are performed and completed in a timely manner
- Record deliveries; receive and reconcile inventories with purchase orders
- Work to ensure all food/beverages/bakery are in stock, the correct items are displayed on all counters and inside display coolers; and all perishable items are stored at the correct temperatures prior to serving
- Complete daily reporting to accurately reflect any MCA/Brand procedures & documentation
- Suggest and implement strategies that can lead to increased revenue
- Ensure all cash payments are received, recorded and a receipt is provided to the customer
- Ensure that an end of night report is completed to ensure correct recording of all transactions
- Ensure that all cash items are balanced and accounted for daily
- Ensure cash handling of register, deposits and safe
- Ensure the restaurant, market, and bar are always kept to a high level of cleanliness
- Ensure that all waste, transfers to other locations, promotional stock, breakages, and spillages are documented
- Monitor and ensure orientation, training, development and performance management of supervisors and crew
- Assist staff when required at busy periods
- Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use most cost-effective staffing schedules; adhere to staffing budget
- Assess employee/supervisor strengths and career development
- Ensure that all staff are punctual and attired correctly
- Meet with problem performers regularly and discuss/document areas of improvement
- Record any accidents/injuries/illnesses that occur, no matter how minor, by using the appropriate accident reporting procedures
- Ensure that menu briefings and quizzes are carried out regularly with all staff
- Work closely, and communicate with the GM to always ensure a smooth operation
- Ensure all work is carried out in compliance with Health & Safety regulations
- Communicate staff performance issues, training, and development needs to GM on a regular basis
- Maintain a high level of service for all guests
- Deal with complaints in an efficient and courteous manner
- Communicate any service/guest issues to the GM
- Perform any other duties as directed by the GM
- Maintains total accountability including labor cost, budgets, and projections
- Maintains food and beverage costs per budgetary standards
- FOH/BOH repair, light bulb replacement, general organization, and cleanliness
- Perform safety inspections and document results and shortfalls
- Responsible for ensuring all storerooms and loading areas are clean and always organized
Assistant GM Manager/GM
Chili’s Grill & Bar
Winter Park, FL
01.2021 - 01.2023
- Lead and direct the work of the management team including scheduling
- Assigning responsibilities and setting expectations, performance evaluations, coaching and accountability
- Plan and implement weekly, monthly and yearly financial budgets
- Drive business results by utilizing Chili’s systems to effectively control costs
- Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
Assistant Chef, Canteen Services
Orlando VA Medical Center
Orlando, FL
01.2015 - 01.2021
- Review menus and analyze recipes to determine pricing, labor and overhead while ensuring adherence to all VCS guidelines/policies
- Oversight of personnel management (performance standards/appraisals, scheduling, leave approval) and effects personnel actions in accordance with VCS structure
- Menu planning and food utilization based on anticipated guests, nutritional value, popularity and cost
- Counseling of employees on job performance, direct training programs, and evaluation of staff nutritional compliance based on accepted industry standards
- Monitoring of budgets and payroll records, review of financial transactions to ensure expenditures are authorized and within budget
- Creation of weekly schedules within budget adherence
- Execution of P&L daily, weekly, and monthly reports
Regional Coach/Trainer/General Manager
Aramark
Central Florida
01.2014 - 01.2015
- Oversight of implementation of new restaurants to operations manuals - Creation of new accounts with various applicable vendors for daily operations
- Ensuring new locations are set for daily business by coordination of new store team on administration of reports and accounting
- Execution of interviews/hiring of new employees and of all necessary onboarding documentation
- Application and acquisition of all applicable/necessary licenses/permits for opening and daily operations
General Manager
Magic Burgers, LLC
Central Florida
01.2013 - 01.2014
- Review of menus and analyzation of recipes to determine pricing, labor and overhead while ensuring nutritional standards based on accepted industry guidelines
- Monitoring of budgets and payroll records; review of financial transactions to ensure expenditures are authorized and within budget
- Execution of weekly schedules with budget hours
- Oversight and execution of budget plan for fiscal years2013-2014 - P&L daily and weekly reports
- Counseling of employees on job performance; administration of training programs; staff evaluations
Food & Beverage Assistant Manager
Universal Orlando
Orlando, FL
01.2007 - 01.2013
- Review of menus and recipes to determine pricing, labor and overhead while supervising four team captains and85 team members
- Oversight of two units and three remote units totaling over $6.5 million dollars annually
- Menu planning and food utilization based on anticipated guest count, nutritional value, popularity, and cost
- Evaluation of staff job performance; coordination of direct training programs
- Monitoring budgets and payroll records; review of financial transactions to ensure expenditures are authorized and within budget
- Creation of weekly schedules within budget adherence
- Assistance of creation with the budget for fiscal years2012-2013 as well as daily and weekly P&L reports
Education
Associate of Arts - Culinary
Look What I’m Blue
Orlando, FL06-2021
Business Administration -
University of Wexford
01.2001
Skills
- Accounting/Budgeting
- Documentation
- Payroll
- Scheduling
- Training Programs
- Personnel Management
- Menu Planning and Pricing
- Inventory management
- Budgeting strategies
- Revenue generation
- Food safety compliance
- Staff scheduling
- Customer relationship management
- Employee training
- Operational efficiency
- Cost control
- Performance management
- Problem solving
- Effective communication
- Team leadership
- Conflict resolution
- Service excellence
- Operations oversight
- Marketing campaigns
- Budget development
- Human resources
- Customer relations
- Budgeting expertise
- Financial reporting
- Vendor relationship management
- Food safety and sanitation
- Inventory control
- Team leadership expertise
- Staff management
- Business operations
- Operations management
- Training and development background
- Employee scheduling
- Menu development
- Budgeting and cost control
- Staff development
Timeline
Assistant GM Manager
Master Concession Air
01.2023 - Current
Assistant GM Manager/GM
Chili’s Grill & Bar
01.2021 - 01.2023
Assistant Chef, Canteen Services
Orlando VA Medical Center
01.2015 - 01.2021
Regional Coach/Trainer/General Manager
Aramark
01.2014 - 01.2015
General Manager
Magic Burgers, LLC
01.2013 - 01.2014
Food & Beverage Assistant Manager
Universal Orlando
01.2007 - 01.2013
Associate of Arts - Culinary
Look What I’m Blue
Business Administration -
University of Wexford