Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Smith

El Paso,TX

Summary

Dynamic IT Specialist with the Army, adept at enhancing cybersecurity and optimizing server performance. Proven expertise in IT asset management and customer service, delivering effective end-user training. Recognized for reducing downtime through proactive issue identification and fostering teamwork to ensure seamless communication during critical operations. Security+ Certified.


Overview

15
15
years of professional experience
1
1
Certification

Work History

25B Information Technology Specialist

Army
06.2023 - Current
  • Enhanced cybersecurity measures with regular system scans, updates, and threat monitoring.
  • Optimized server performance through routine maintenance, backups, and troubleshooting efforts.
  • Provided exceptional customer service when addressing end-user concerns or issues related to technology usage within the organization.
  • Regularly reported on IT department''s progress towards established goals, highlighting successes as well as areas in need of improvement for continuous process refinement and optimization.
  • Conducted staff training sessions to boost technology skills and increase user proficiency in various applications.
  • Managed technical inventory including hardware, software licenses, and warranties to ensure timely upgrades and replacements as needed.
  • Reduced downtime by proactively identifying potential issues before they escalated into major problems through regular system checks and analyses.
  • Established secure remote access capabilities allowing employees working offsite continued productivity during times where physical presence was impractical or impossible due to external circumstances.

25Q Multichannel Transmission Systems Operator

Army
06.2020 - 06.2023
  • Promoted safety practices by following established guidelines when working with high-voltage electrical components in various work environments.
  • Streamlined processes for efficient equipment setup, reducing deployment time in the field.
  • Collaborated with other signal personnel to ensure seamless integration of communication systems within military networks.
  • Safeguarded sensitive information by implementing proper security measures on all transmission equipment and adhering to established protocols.
  • Facilitated clear lines of communication between units during field exercises, contributing to optimal situational awareness among team members.

25Q Multichannel Transmission Systems Operator

Army
12.2017 - 06.2020
  • Improved overall system performance by conducting regular inspections and performing necessary repairs on multichannel transmission equipment.
  • Continually updated knowledge on emerging technologies relevant to multichannel transmission systems, enabling informed recommendations for system upgrades or replacements.
  • Reduced downtime through prompt identification and resolution of technical issues affecting multichannel transmission systems performance.
  • Followed standards and procedures to maintain safe work environment.
  • Monitored and analyzed system performance, such as network traffic, security and capacity.
  • Developed and implemented procedures for preventive maintenance, backup, and data recovery.

25Q Multichannel Transmission Systems Operator

Army
07.2014 - 12.2017
  • Developed proficiency in a variety of satellite communication terminals to ensure adaptability in diverse operational scenarios.
  • Ensured reliable network connectivity for military operations through diligent monitoring and troubleshooting of transmission equipment.
  • Increased team readiness by providing comprehensive training on the operation and maintenance of multichannel transmission systems.
  • Maintained accurate records of equipment inventory, ensuring timely replacement or repair as needed.
  • Enhanced communication capabilities by installing, operating, and maintaining multichannel transmission systems.

25B Information Technology Specialist

Army
07.2012 - 07.2014
  • Assisted with recruitment efforts for new IT personnel by conducting interviews and assessing applicant skillsets against current departmental needs.
  • Streamlined IT processes for enhanced productivity, developing standardized procedures and protocols.
  • Ensured seamless communication between team members, coordinating IT support efforts across departments.
  • Evaluated emerging technologies for potential integration into existing workflows based on best-fit analysis considering factors such as budget limitations or compatibility with other tools being used at the time.

25Q Multichannel Transmission Systems Operator

Army
05.2010 - 12.2012
  • Served as subject matter expert on multichannel transmission systems within the unit, providing guidance and support to peers as needed.
  • Participated in community outreach events to showcase military communication capabilities and foster positive relationships with local communities.
  • Optimized resource utilization by effectively managing allocated frequency spectrums across multiple channels.
  • Contributed to mission success by providing critical communications support during training exercises and deployments.
  • Supported command staff by delivering secure voice and data communications during critical missions and events.
  • Coordinated efforts with other teams to establish effective communication links during joint operations.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.

Education

General Studies

Elmhurst High School
Fort Wayne, IN
06-2005

Skills

  • Security Certified
  • Remote support
  • IT asset management
  • Help desk support
  • Desktop support
  • End-user training
  • Network administration
  • Ticket management
  • Network configuration
  • Customer service expert
  • Technical support
  • Teamwork

Certification

  • Security+ Certifiied Training - August 2024

Timeline

25B Information Technology Specialist

Army
06.2023 - Current

25Q Multichannel Transmission Systems Operator

Army
06.2020 - 06.2023

25Q Multichannel Transmission Systems Operator

Army
12.2017 - 06.2020

25Q Multichannel Transmission Systems Operator

Army
07.2014 - 12.2017

25B Information Technology Specialist

Army
07.2012 - 07.2014

25Q Multichannel Transmission Systems Operator

Army
05.2010 - 12.2012

General Studies

Elmhurst High School

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