Summary
Overview
Work History
Education
Skills
Awards
Certification
Work Availability
Timeline
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Jalen Keys

Colorado Springs,CO

Summary

Dynamic Systems Operator-Maintainer with extensive experience in the US Army; seeking an opportunity to demonstrate and expand my skills to contribute to company success. I have used my knowledge and training to establish new sites abroad in support of unit obligation. I'm know to be a proven problem-solver with strong communication skills and teamwork. Willing and able to complete any task, ensuring optimal performance and reliability in the work environment.

Overview

8
8
years of professional experience

Work History

25B Information Technology Specialist

US Army Reserve
01.2025 - Current
  • Manage technical inventory including hardware, software licenses, and warranties to ensure timely upgrades and replacements as needed.
  • Ensure seamless communication between team members, coordinating IT support efforts across departments.
  • Provide comprehensive technical support to end-users, effectively resolving hardware and software issues.
  • Ensure all unit computers, printers, and phones are on network and operating properly

Personal Trainer

Keyz To Success
02.2017 - Current
  • Educate clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivate clients to stay on track with fitness goals with positive and friendly approach.
  • Coach clients during strength training, cardio vascular exercise, and stretching.
  • Assist clients with personal fitness goals through realistic objectives.
  • Build strong trainer/trainee relationships to better understand the client and build a program to best fit their goals.
  • Encourage healthy eating habits with personal meal plans.

Satellite Communications System Operator

US Army
10.2022 - 01.2025
  • Optimized system performance for seamless data transmission and improved network efficiency.
  • Implemented preventive maintenance measures, reducing the frequency of equipment failures and service disruptions.
  • Provided expert guidance on satellite communications during critical mission planning sessions, ensuring optimal results were achieved consistently.
  • Enhanced satellite communication capabilities by implementing advanced troubleshooting techniques.

Signal Support Systems Specialist

US Army
09.2018 - 01.2025
  • Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
  • Tested signal-level equipment for operational performance within prescribed tolerances.
  • Wrote and executed information services policies for use by supported organizations.
  • Prepared units for deployment with comprehensive training sessions covering vital signal support skills and knowledge areas.
  • Supervised and assisted with battlefield signal support systems and terminal devices.
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.

Satellite Communications System Operator

US Army
01.2024 - 09.2024
  • Served as a crew member in the Mobile Integrated Ground Suite (MIGS).
  • Successfully completed 1000+ hours of operations in support of the Combined Air and Space Operations Center.
  • Analyzed and interpreted 300+ signals in support of operational success.
  • Maintained over 600 hours of 24/7 protection while implementing and adapting to newly adopted operations.
  • Lead briefings on findings to leaders and peers.
  • Established secondary communication capabilities when primary communications went down.
  • Patrolled respective areas on foot and in vehicle to ensure security.

Information Technology Specialist

US Army
03.2021 - 10.2022
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Controlled and managed server room, wireless network, server infrastructure, and laptops.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Implemented and maintained virtual private networks.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
  • Installed and configured network printers and other peripheral devices.

Signal Support Systems Specialist

US Army
01.2020 - 07.2020
  • Served as a member of the Retransmission Team.
  • Successfully established and maintained secure 24/7 communications in support of the mission.
  • Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
  • Strengthened team dynamics with effective collaboration across various military unit leaders in joint signal operations training exercises.
  • Unit RTO (Radio Telephone Operator) as well as instructed training sessions for peers.
  • Lead communications setup for Excellent Soldier Badge competition.

Sales Associate

Lacoste
09.2018 - 09.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Sales Associate

True Religion
03.2017 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Certificate -

(Mobile Integrated Ground Suite) MIGS IQT
Colorado Springs, CO
05-2023

Certificate -

Army Space Control Fundamentals
Colorado Springs, CO
03-2023

Graduate Certificate -

Signal Systems Support
Augusta, GA
05-2019

High School Diploma -

Indian Trail High School And Academy
Kenosha, WI
05-2016

Skills

  • Help desk support
  • Wireless networking
  • Network security
  • Signal intelligence
  • Modulation techniques
  • Spectrum analysis
  • Satellite operations
  • Radio operations and maintenance
  • Problem-solving abilities
  • Security Clearance: Secret (Eligible for upgrade)
  • Reliability
  • Excellent communication

Awards

Army Achievement Medal (3)

Army Commendation Medal 

Army Good Conduct Medal (2)

Certification

  • CPT - Certified Personal Trainer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

25B Information Technology Specialist

US Army Reserve
01.2025 - Current

Satellite Communications System Operator

US Army
01.2024 - 09.2024

Satellite Communications System Operator

US Army
10.2022 - 01.2025

Information Technology Specialist

US Army
03.2021 - 10.2022

Signal Support Systems Specialist

US Army
01.2020 - 07.2020

Signal Support Systems Specialist

US Army
09.2018 - 01.2025

Sales Associate

Lacoste
09.2018 - 09.2018

Sales Associate

True Religion
03.2017 - 09.2017

Personal Trainer

Keyz To Success
02.2017 - Current

Certificate -

(Mobile Integrated Ground Suite) MIGS IQT

Certificate -

Army Space Control Fundamentals

Graduate Certificate -

Signal Systems Support

High School Diploma -

Indian Trail High School And Academy