Tanner Price
Fort Campbell North,KY
Summary
Dynamic IT Specialist with a proven track record in the United States Army, excelling in remote support and network security. Skilled in system troubleshooting and end-user training, effectively managing high-pressure situations to achieve optimal results. Proficient in assimilating new updates and features, fostering user understanding and practical application.
Overview
11
11
years of professional experience
1
1
Certification
Work History
25B Information Technology Specialist
United States Army
04.2016 - Current
- Collaborated with interdepartmental teams on large-scale technology projects, ensuring successful implementation and adoption of new systems.
- Facilitated end users with ongoing support, both on-site and remote, for satellite-based communication equipment, addressing software and hardware issues.
- Assisted with change management processes associated with the rollout of new software applications or updates, clearly communicating expected impacts on end users and providing necessary support during the transition period.
- Re-imaged multiple devices using non-standardized custom Windows operating systems, maintaining operational efficiency through regular updates and patches as required.
- Facilitated multiple teams under leadership principles and values, while providing training and education to sustain elevated operational status.
- Improved network efficiency by implementing new software and hardware solutions.
- Configured and supervised deployment of custom wireless communication equipment for end-users while ensuring adherence to robust security measures.
- Maintained and supported Active Directory network security while enforcing least-privilege security practices.
- Provided exceptional customer service when addressing end-user concerns or issues related to technology usage within the organization.
Customer Service Representative
APAC Customer Services
10.2014 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Guided customers through phone consultations using remote desktop software for troubleshooting software problems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Executed replacement of customer property through insurance policies while managing shipping and payments effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Klein-Collins High School
20811 Ella Blvd, Spring, TX 7738808-2014
Skills
- Remote support
- IT asset management
- Help desk support
- Desktop support
- System troubleshooting
- Wireless networking
- Hardware installation
- Application support
- Software configuration
- Network security
- Patch management
- End-user training
Accomplishments
- Obtained the rank of Sergeant, E-5 in the United States Army, ensuring the understanding of leadership fundamentals in guiding and training others in stressful situations.
- Facilitated updates to satellite communication equipment by assisting in the addition of encryption software, ensuring strong network security, and end-user training.
- Successfully trained new members to our organization with on-the-job knowledge and assisted them in enhancing their skills to those of professionals.
- Successfully integrated various members from different organizations into operational standards while repairing and updating their end-user satellite communication equipment.
Certification
- Comptia Security+ - October 30, 2020
Timeline
25B Information Technology Specialist
United States Army
04.2016 - Current
Customer Service Representative
APAC Customer Services
10.2014 - 01.2016
High School Diploma -
Klein-Collins High School
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