Jamel McCurty

25B Information Technology Specialist

US Army

01.2019 - 01.2025

Improved network efficiency by implementing new software and hardware solutions.
Streamlined IT processes for enhanced productivity, developing standardized procedures and protocols.
Enhanced cybersecurity measures with regular system scans, updates, and threat monitoring.
Ensured seamless communication between team members, coordinating IT support efforts across departments.
Conducted staff training sessions to boost technology skills and increase user proficiency in various applications.
Collaborated with interdepartmental teams on large-scale technology projects, ensuring successful implementation and adoption of new systems.
Reduced downtime by proactively identifying potential issues before they escalated into major problems through regular system checks and analyses.
Managed technical inventory including hardware, software licenses, and warranties to ensure timely upgrades and replacements as needed.
Provided exceptional customer service when addressing end-user concerns or issues related to technology usage within the organization.
Maintained detailed documentation of IT infrastructure configurations, modifications, and repairs for future reference and compliance purposes.
Established secure remote access capabilities allowing employees working offsite continued productivity during times where physical presence was impractical or impossible due to external circumstances.
Assisted with change management processes associated with the rollout of new software applications or updates, clearly communicating expected impacts on end users and providing necessary support during the transition period.
Regularly reported on IT department''s progress towards established goals, highlighting successes as well as areas in need of improvement for continuous process refinement and optimization.
Researched product and issue resolution tactics to address customer concerns.
Assisted with updating technical support best practices for use by team.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Used ticketing systems to manage and process support actions and requests.
Monitored systems in operation and quickly troubleshot errors.