Radley Huseth
Clearfield,UT
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
25B Information Technology Specialist
Army
09.2022 - 08.2025
- Used ticketing systems to manage and process support actions and requests.
- Planned and implemented upgrades to system hardware and software.
- Developed and documented network policies, procedures and standards.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Managed high levels of call flow and responded to technical support needs.
Signal Support Specialist (25U)
Army
08.2020 - 08.2022
- Provided technical support to personnel for troubleshooting communication issues.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Collaborated with units to ensure effective communication during missions.
- Assisted with the installation of antennas and cabling for voice and data applications.
- Built cables for various communication systems such as fiber optics, coaxial cable, twisted pair.
- Troubleshot problem areas in communications networks.
- Configured network devices according to customer specifications.
Education
Associate of Science - Cyber Security
Barstow Community College
Barstow, CA06-2026
Skills
- Network management
- Desktop support
- Software configuration
- System troubleshooting
- User account management
- Operating system deployment
- End-user training
- Active listening
- Customer service expert
- Application support
- Incident response
- IT project management
Accomplishments
- Five Army Achievement Medals (AEM)
- One Army Commendation Medal (ARCOM)
- Fullfied a ISSO leadership role in charge of a small team.
Certification
- Licensed Signal Support System Specialist - May 2021 - Oct 2026
- Cyber Security Fundamentals Training - September 21 2025 - October 19 2026
Timeline
25B Information Technology Specialist
Army
09.2022 - 08.2025
Signal Support Specialist (25U)
Army
08.2020 - 08.2022
Associate of Science - Cyber Security
Barstow Community College
Personal Information
Education and Training
true
3 ARCOMs
ARCOM from the ARMY: SGT Huseth served exceptionally as the RSS Network Communication Systems Specialist and Battalion Help desk lead for three years. SGT Huseth oversaw all help desk operations recognized by the Squadron as the primary subject matter expert. He has successfully managed 300 Page 2 of 3 NIPR computer user accounts,10 government phones, mentored three 25U and two 25B Soldiers, SGT Huseth efforts allowed the Squadron to successfully migrate 200 devices from legacy operating systems to Army Unified Directory Services.