Charles Smith
Westland,MI
Summary
Customer service professional with experience in operational management, team leadership, and customer service excellence. Skilled in utilizing strategic problem-solving to enhance workflow efficiency in both the physical and digital world ensuring customer satisfaction. With a focus set to protect digital systems, as well as company and customer information.
Overview
5
5
years of professional experience
Work History
Store Manager
Extra Space Storage
08.2025 - Current
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed and implemented merchandising strategies to enhance product visibility.
- Analyzed sales data to identify trends and optimize inventory management.
Jr. Delivery Coordinator
La Mesa RV
08.2023 - 02.2025
- Conducted detailed check in on all new units prior to scheduled customer pick up or delivery
- Completed final showing and walk in of RVs with customer during pick up
- Provided excellent communication via email, phone call and text with customers after pick up / delivery
- Maintained the RV storage lot and coordinated RV shipments to multiple cross country locations
Customer Service Representative
Geico Insurance
04.2022 - 03.2023
- Processed insurance claims efficiently, ensuring compliance with company policies and procedures in a high volume call center
- Effectively investigated and resolved complaints and issues by troubleshooting and providing the best solution available
- Actively helped to bring department into the top 10 ranked customer service team within the company with efficiency and positive reviews
Sales Associate
Lowes
05.2021 - 04.2022
- Assisted customers in selecting products, enhancing shopping experience through product knowledge and service excellence.
- Processed customer sales for flooring, carpets, rugs and blinds
- Troubleshoot website issues
Education
Associates - Humanities and Fine Arts
Grossmont Community College
La Mesa, CACybersecurity Certification - Cybersecurity Analyst
San Diego State University
San Diego, CA03-2026
Skills
- Customer service
- Problem-solving
- Customer retention
- Cybersecurity
Timeline
Store Manager
Extra Space Storage
08.2025 - Current
Jr. Delivery Coordinator
La Mesa RV
08.2023 - 02.2025
Customer Service Representative
Geico Insurance
04.2022 - 03.2023
Sales Associate
Lowes
05.2021 - 04.2022
Associates - Humanities and Fine Arts
Grossmont Community College
Cybersecurity Certification - Cybersecurity Analyst
San Diego State University