Charles Smith
San Diego,CA
Summary
Detail-oriented professional with strong decision-making skills in secure transport and customer service. Proven ability to enhance client satisfaction and maintain safety protocols while adapting to challenges.
Overview
34
34
years of professional experience
Work History
Armed Messenger
Brinks
San Diego, CA
02.2022 - 04.2026
- Ensured secure transport of valuables between locations, adhering to strict safety protocols.
- Improved overall security by conducting thorough vehicle and personal inspections of all entrants to the facility.
- Ensured timely delivery of valuable items, contributing to client satisfaction and trust.
- Demonstrated adaptability when faced with unexpected challenges or obstacles during assignments, swiftly taking action to resolve issues efficiently.
- Provided exceptional customer service while handling sensitive information with discretion and professionalism.
Retail Store Manager
C.W. Whitewater
San Diego, CA
08.2006 - 02.2022
- Directed daily store operations, ensuring optimal customer service and inventory management.
- Developed and implemented sales strategies to enhance product visibility and increase revenue.
- Trained and mentored staff in operational procedures, improving team performance and customer interactions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Writer
Los Angeles Times
Los Angeles, CA
08.1992 - 06.1995
- Crafted compelling articles on diverse topics, engaging readers and enhancing publication's reputation.
- Collaborated with editorial teams to develop story ideas and refine writing style for target audiences.
- Performed research and checked all facts to maintain high standard of journalistic integrity.
- Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
- Coordinated analytical sports pieces showing trends at different levels and offering insight into influences over sports like basketball, football, baseball and boxing
Education
Bachelor of Science - English
Loyola Marymount University
Los Angeles, CA05-1992
High School Diploma -
Mount Miguel High School
San Diego, CA06-1988
Skills
- Working independently
- Crisis management
- Decision-making
- Attention to detail
- Multitasking and organization
Accomplishments
Author of the book "The Customers Always Write" published in 2016 and advertised in platforms such as the New York Times and Amazon.
As a journalist, had stories and articles featured in the City Times, Los Angeles Times and Orange County Register between 1992-96.
Timeline
Armed Messenger
Brinks
02.2022 - 04.2026
Retail Store Manager
C.W. Whitewater
08.2006 - 02.2022
Writer
Los Angeles Times
08.1992 - 06.1995
Bachelor of Science - English
Loyola Marymount University
High School Diploma -
Mount Miguel High School