Charles Snowden III
Houston,TX
Summary
Seasoned IT professional with over 15 years of experience managing, supporting, and securing enterprise IT environments. Currently responsible for servicing and maintaining over 2,500 devices across two school campuses, ensuring optimal performance and uptime. Expert in large-scale hardware and software deployments, Windows/Linux server administration, network infrastructure buildouts, and endpoint management. Skilled in data security, system hardening, access control, backup and disaster recovery, and performance optimization. Proven track record of resolving complex technical issues, enhancing system reliability, and driving high customer satisfaction in high-availability environments.
Overview
16
16
years of professional experience
Work History
Material Handler
Siemens Energy
Deer Park, TX
04.2026 - Current
- Load and unload inbound and outbound shipments while ensuring materials are handled safely and efficiently.
- Operate forklifts, pallet jacks, and other material handling equipment to transport materials throughout the warehouse and production areas.
- Pick, pack, stage, and prepare materials for shipping according to work orders and customer specifications.
- Maintained accurate inventory through cycle counts and shipment verifications, updated records to ensure reliability.
- Inspected incoming and outgoing materials for quality and accuracy, reported discrepancies to maintain high standards.
- Follow OSHA safety regulations and company safety procedures to maintain a safe work environment.
- Organized warehouse storage areas to enhance efficiency and accessibility for improved material handling.
- Collaborate with warehouse, production, and logistics teams to ensure timely movement of materials and support production schedules.
Computer Network Technician
Galena Park ISD
Galena Park, TX
11.2014 - 04.2026
- Led large-scale deployments of PCs, Laptops, interactive panels, Chromebooks, iPads, and network printers across multiple sites.
- Assisted with network infrastructure installation, including mounting switches in racks, configuring battery backups (UPS), and deploying routers and firewalls.
- Proactively monitored and enforced operational and security procedures for a large network of computers and devices, ensuring compliance with systems administration and maintenance protocols.
- Managed and resolved technical support tickets for system fixtures in a timely manner, coordinating effectively with faculty and staff to ensure minimal disruption.
- Assisted with network infrastructure installation by mounting switches in racks, configuring battery backups (UPS), and deploying routers and firewalls to enhance network reliability.
Geek Squad Advanced Repair Agent-Part Time
Best Buy
Houston, Texas
02.2016 - 03.2017
- Maintained, repaired, and serviced products, enhancing customer satisfaction through quality service.
- Maintained, repaired, and serviced products aligning with customer satisfaction
- Established and maintained timely follow-up processes, ensuring deliverables consistently met or exceeded expectations.
- Prioritized customer experience during diagnostic work, providing tailored recommendations and safeguarding devices during in-person and phone interactions.
Store Manager/Head Pc Technician
Discount Computer Depot
Nacogdoches, TX
02.2013 - 11.2014
- Responded to support requests from end users, guiding individuals through basic troubleshooting tasks to resolve issues efficiently.
- Collaborated with vendors to source replacement components, addressing advanced technical problems to minimize downtime.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Led daily operations, focusing on customer satisfaction and implementing strategies that contributed to sales growth.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Computer Technician
Staples
06.2010 - 01.2013
- Delivered technical support and troubleshooting assistance via phone and in-store consultations to resolve user issues effectively.
- Managed user accounts, passwords, and permissions in Active Directory and MDM systems to ensure secure access.
- Maintain accurate asset inventory and service documentation.
- Oversaw warranty claims process, ensuring compliance with manufacturer guidelines and facilitating timely resolutions.
Education
High School Diploma -
North Shore Senior High School
Houston, TX05-2010
Skills
- Network Troubleshooting
- Networking Hardware Installation
- User Training
- PC Software and Hardware Installs
- Active Directory
- Group Policy
- Print Management
- IP addressing
- Microsoft SCCM
- Stock control
- Remote Desktop Support
- Customer Service
- Project Management Skills
- Ticket management
- Mobile device management
- Switches and routers
- Data backup
- Forklift operation
- Shipping and receiving
- Warehouse Operations
- Heavy equipment operation
- Documentation & Record Keeping
- Load & Unload Trucks
- Material handling
Timeline
Material Handler
Siemens Energy
04.2026 - Current
Geek Squad Advanced Repair Agent-Part Time
Best Buy
02.2016 - 03.2017
Computer Network Technician
Galena Park ISD
11.2014 - 04.2026
Store Manager/Head Pc Technician
Discount Computer Depot
02.2013 - 11.2014
Computer Technician
Staples
06.2010 - 01.2013
High School Diploma -
North Shore Senior High School