Terrence Stephens
Goose Creek,United States
Summary
Dynamic professional with a proven track record at Yelp, excelling in customer relationship management and sales. Adept at problem resolution and team collaboration, I enhance client satisfaction and drive engagement. Skilled in technical support, I leverage strong communication abilities to foster lasting partnerships and ensure operational success.
Overview
8
8
years of professional experience
Work History
Material Handler
Southern Lumber Company
Charleston, South Carolina
09.2025 - Current
- Maneuvered heavy loads around lumberyard and job sites using materials handling equipment and forklifts, ensuring safe and accurate delivery.
- Operated forklifts to transport materials within warehouse, facilitating timely access for production.
- Organized lumber products in storage areas, improving retrieval speed and supporting effective inventory management.
- Processed customer purchases, handled paperwork, collected payments, and coordinated deliveries
Product Technician
Aaron's Furniture Store
Charleston, South Carolina
04.2024 - 09.2025
- Collaborated with team members to identify and resolve product issues, improving product reliability and customer satisfaction.
- Monitored repair parts inventory, enabling timely maintenance and reducing equipment downtime.
- Trained new technicians on safety protocols and procedures, ensuring compliance and promoting a safer work environment.
- Delivered furniture to customers' homes ensuring safe transport and setup.
Account Executive
Yelp
Charleston, South Carolina
10.2022 - 08.2023
- Identified and pursued new sales opportunities through inbound lead follow-up, contributing to pipeline growth.
- Facilitated client communications to enhance engagement and satisfaction, reinforcing client relationships.
- Compiled reports on account performance for internal review meetings, providing insights for strategic decisions.
- Collaborated with marketing team to align strategies and campaigns.
Delivery Driver
ITC Millwork
Ladson, South Carolina
09.2021 - 09.2022
- Loaded lumber onto trucks for timely delivery to job sites, ensuring efficient logistics.
- Operated forklifts to move lumber within yard, supporting timely project completion.
- Resolved customer requests and answered questions, improving satisfaction and service experience.
- Collaborated with team members to meet project objectives and deadlines, facilitating smooth operations.
Product Technician
Aarons Furniture Store
Charleston, South Carolina
03.2019 - 09.2021
- Collaborated with team members to identify and resolve product issues, enhancing product reliability and increasing customer satisfaction.
- Monitored inventory levels of repair parts to ensure timely maintenance and minimize equipment downtime.
- Trained new technicians on safety protocols and procedures, ensuring compliance and promoting a safer work environment.
- Delivered furniture to customers' homes ensuring safe transport and setup.
Trade Specialist
SCDOT
Moncks Corner, South Carolina
07.2018 - 01.2019
- Directed traffic flow around construction sites, ensuring compliance with safety regulations.
- Communicated with law enforcement to manage road closures efficiently.
- Set up and maintained signage for clear driver communication, improving operational safety.
- Prepared sites before work and managed cleanup after operations, ensuring smooth transitions.
Education
Google IT Support Certificate - Information Technology
Coursera
03-2024
High School Diploma -
Timberland High School
Saint Stephen, SC05-2010
Comp TIA+ - Information Technology
Coursera
03-2026
Skills
- Customer service
- Sales
- Team collaboration
- Communication skills
- Problem resolution
- Technical support
- Network troubleshooting
- Customer relationship management (CRM)
Awards
Safe Driver, The Aaron's Company, Inc., 04/01/20, Safe driving for more than a year
Timeline
Material Handler
Southern Lumber Company
09.2025 - Current
Product Technician
Aaron's Furniture Store
04.2024 - 09.2025
Account Executive
Yelp
10.2022 - 08.2023
Delivery Driver
ITC Millwork
09.2021 - 09.2022
Product Technician
Aarons Furniture Store
03.2019 - 09.2021
Trade Specialist
SCDOT
07.2018 - 01.2019
Google IT Support Certificate - Information Technology
Coursera
High School Diploma -
Timberland High School
Comp TIA+ - Information Technology
Coursera