Charles Stephens
Daphne,AL
Summary
Trainer in the Medicaid Eligibility line of business at Parallon. 17 years of experience in Medicaid Eligibility: 4 years as a Patient Benefit Advisor, 3 years as an Implementation Coordinator and 10 years as a Trainer. Extensive knowledge of Medicaid and SSI. Duties have included classroom facilitation, material development, research, process improvement, project implementation, coaching and mentoring.
Overview
18
18
years of professional experience
Work History
Trainer
Parallon
01.2013 - Current
- Designed and developed state-specific course curriculum for Medicaid Eligibility.
- Prepared and presented supplementary learning material to support structured lessons.
- Contributed to reductions in employee turnover by revamping training programs.
- Trained and mentored new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Created a Medicaid Eligibility screening tool for all 50 states and D.C
- Subject Matter Expert in Medicaid Eligibility and Supplemental Security Income
- Developed web-based training modules, manuals, facilitator and student guides, reference guides, and job aids
- Facilitated training sessions for small and large groups.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
Implementation Coordinator
The Outsource Group
01.2010 - 01.2013
- Implemented Medicaid Eligibility operations with new client facilities.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Kept corporate and client information confidential, adhering to data safety measures.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Patient Benefits Advisor
Medstandard/The Outsource Group
01.2006 - 01.2010
- Assisted patients with program applications and supporting documentation.
- Worked with agency caseworkers to expedite verification and eligibility determination.
Education
Bachelor of Science - Psychology
Birmingham-Southern College
Birmingham05.2006
Skills
- Online Instruction
- Materials Preparation
- Curriculum Planning
- Classroom Oversight
- Public Speaking
- Creative Problem-Solving
- Training Material Updates
Years Married
9
Children
- 7, Male
- 1, Male
Marital Status
Married
Personal Information
Title: Trainer, Medicaid Eligibility
Hobbies and Interests
- Alabama Football
- Cooking
- Reading
- Listening to music
Timeline
Trainer
Parallon
01.2013 - Current
Implementation Coordinator
The Outsource Group
01.2010 - 01.2013
Patient Benefits Advisor
Medstandard/The Outsource Group
01.2006 - 01.2010
Bachelor of Science - Psychology
Birmingham-Southern College
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