Open To Work
Charles Stevens
Lock,Stock&Barrel
Twin Falls,ID
Work Preference
Desired Job Title
Counter SalespersonSales Agent
Work Type
Part Time
Location Preference
On-Site
Location:
Twin Falls, ID, USTwin Falls, ID
Open to relocation:
No
52
years of professional experience
Reliable Counter Salesperson experienced in customer service and transaction management. Enhanced customer experiences and built long-term relationships through effective problem-solving and strong focus on customer satisfaction. Delivered results by managing cash operations and fostering loyalty, contributing to organized workflows that improved shopping experiences.
Work History
Counter Salesperson
10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained organized inventory displays to promote product visibility and accessibility.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Used POS system to enter orders, process payments and issue receipts.
Substitute Teacher
6 Years 8 Months- Managed classroom behavior by implementing established policies and promoting a positive learning environment.
- Provided individualized support to students, assisting with academic challenges and fostering personal growth.
- Maintained accurate student records, tracking attendance and academic progress for reporting purposes.
- Facilitated group activities that encouraged teamwork, communication skills, and critical thinking among students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Fostered positive a positive classroom environment, managing student behavior and promoting respect.
- Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in the absence of regular teachers.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in the classroom.
- Monitored student behavior and administered discipline as needed.
- Monitored student performance and provided feedback to inform instruction.
- Assisted students in mastering subject material and preparing for tests.
Sales Agent
45 Years 7 Months- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough policy reviews to ensure compliance and optimal coverage for clients.
- Collaborated with team members to streamline sales processes and improve customer engagement.
- Utilized CRM software to manage client relationships and track sales performance effectively.
- Mentored junior sales agents, providing guidance on best practices and industry standards.
- Analyzed market trends to identify opportunities for product enhancements and targeted marketing strategies.
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Presented professional image consistent with the company's brand values.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in the marketplace.
- Stayed current on company offerings and industry trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales training.
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in the customer database.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built diverse and consistent sales portfolio.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma
No Degree
No Degree - General Studies
Skills
Adaptable to change
Sales-driven approach
Product knowledge
Customer assistance
Problem-solving
Building rapport
Quick learner
Team collaboration
Point of sale systems
Client support
Interests
Youth Development Programs
Timeline
Counter Salesperson
Lock,Stock&Barrel
11.2024 - 09.2025Read More
Substitute Teacher
Twin Falls School District
02.2018 - 10.2024Read More
Sales Agent
Farmers Insurance Group, Stevens Agency
11.1973 - 06.2019Read More
University of Idaho
No Degree
Read More
Kimberly School District
High School Diploma
Read More
Collage of Southern Idaho
No Degree from General Studies
Read More