Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Stevenson

Fresno ,CA

Summary

Adept Certified Master Technician with a proven track record at Gateway Automotive, enhancing facility success through exceptional customer service and a strong work ethic. Specializes in electrical systems and relationship building, consistently exceeding customer expectations and contributing to a high rate of repair approval. Achieves excellence by leveraging diagnostic skills and preventative maintenance knowledge.

Overview

24
24
years of professional experience

Work History

Flat Rate Technician

Toyota of Clovis
10.2020 - Current
  • Upheld company reputation for exceptional quality control during the reassembly process, ensuring no loose parts or fasteners remained after repairs.
  • Maintained high-quality standards through rigorous testing of completed repairs before releasing vehicles to customers.
  • Provided excellent customer care by clearly communicating repair needs, timelines, and anticipated costs during consultations.
  • Exceeded customer expectations with prompt completion of scheduled maintenance services within designated flat rate timeframes.

Certified Master Technician

Gateway Automotive
04.2019 - 10.2020
  • Displayed strong work ethic, time management skills, and attention to detail, contributing to the overall success of the automotive repair facility.
  • Developed strong relationships with customers by communicating effectively about their vehicle''s needs and providing exceptional service experiences.
  • Expanded knowledge of automotive systems through continuous learning and professional development opportunities.
  • Implemented preventative maintenance measures that increased vehicle lifespan and reduced overall repair costs for clients.
  • Collaborated with service advisors to provide accurate estimates for customers, resulting in higher approval rates for repairs.

Certified Master Technician

Fresno Acura
04.2011 - 04.2019
  • Demonstrated commitment to excellence, enhancing the efficiency and reputation of the repair facility.

Technician

Fresno Lexus
01.2001 - 01.2009
  • Diagnosed system malfunctions for timely repairs and minimal downtime.
  • Conducted routine inspections to identify potential issues and prevent system failures.
  • Improved equipment performance by conducting regular maintenance and troubleshooting issues.
  • Executed installation processes to ensure proper setup and functionality of systems.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Education

Did Not Graduate - Automotive

Fresno City College
Fresno, CA

General Studies -

Mclane High School
Fresno, CA
06.1988

Skills

  • Strong work ethic
  • Customer service
  • Changing tires
  • Changing oil
  • Problem-solving
  • Time management
  • Hand and power tools
  • Multitasking and organization
  • Replacing parts
  • Brake systems
  • Electrical experience
  • Transmissions
  • Verbal and written communication
  • Valid Driver's license
  • Heating and air conditioning
  • Suspension systems
  • Relationship building
  • Inspecting vehicles
  • Vehicle inspections

Timeline

Flat Rate Technician

Toyota of Clovis
10.2020 - Current

Certified Master Technician

Gateway Automotive
04.2019 - 10.2020

Certified Master Technician

Fresno Acura
04.2011 - 04.2019

Technician

Fresno Lexus
01.2001 - 01.2009

Did Not Graduate - Automotive

Fresno City College

General Studies -

Mclane High School

Similar Profiles

CREATE PROFILE
Charles Stevenson