Charles Steward
Dallas,TX
Summary
Self-motivated and highly organized Navy veteran eager to leverage extensive knowledge in team management, administrative accountability, and supply management. Proven ability to thrive in fast-paced, multitasking environments while maintaining a positive attitude and strong work ethic. Creative and resourceful, adept at adapting to changing priorities without compromising quality or efficiency. Committed to excellence in interpersonal communication and customer service, fostering effective collaboration across all professional levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Veterans Health Administration VHA
06.2022 - Current
- Works collaboratively with VISN programs, services, and interdisciplinary coordinated care team members to provide access to care and meet the needs of Veterans, their family members, and/or legal representatives via various available contact modalities, including but not limited to telephone calls, secure messaging, chat, text messaging, and video regarding a broad range of topics, including medication refills/renewals, basic billing inquiries, and procedural pharmacy activities.
- Routinely reviews computer medication profiles for therapeutic duplication, prescription noncompliance, and allergies/drug reactions. Transfers identified patients to a pharmacist or supervisor for further evaluation, if needed.
- Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly and in a timely manner. Uses approved Pharmacy Service protocols when appropriate to satisfy patient medication requests.
- Consistently documents patient contact and call resolution in VISN CCC software (and the electronic healthcare record as applicable) to include but is not limited to what was requested, what action was taken and any other information which may be pertinent during future research. Assists in the documentation of medication variances.
- Seeks assistance from the designated Lead Technician, a pharmacist, or a supervisor when responding to unusual questions, or when reasonable attempts to satisfy a caller have been unsuccessful.
- Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to solve veterans' concerns at first contact. When required, it refers to other VA resources to assist in the resolution process. Always resolves all veteran issues in a timely and caring manner, with emphasis on providing first contact resolution.
- Participates in continuous daily improvement and VISN CCC initiatives.
Freelance Photographer
Charles Preston LLC
06.2016 - Current
- Selected and set up appropriate props, backdrops and lighting.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Maintained productive professional relationships with models and modeling agencies.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
- Completed complex photo shoots at indoor and outdoor venues.
Outpatient Pharmacy Technician
Dallas Veterans Hospital
07.2019 - 07.2022
- Performs duties involved in all facets of outpatient medication distribution which includes use of automation for prescription filling and mailing
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Assists veterans with processing of medication refill requests, address changes, and missing medications
- Uses technology to review the status of medications being processed, location of completed medications, and must possess knowledge of automated devices to assist with troubleshooting and problem resolution via direct communication with the automated device manufacture or collaboration with our BioMed Department at OVAMC, when deemed appropriate.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Trained in CPRS and Vista operating systems
- GS-6 (40 Hours per week)
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Processed prescription orders, verifying accuracy and compliance with regulations.
Hospital Corpsman Certified Pharmacy Supply Technician
US Navy Naval Health Clinic
07.2014 - 03.2020
- Managed a 4.8 million dollar budget as the lead supply technician which contributed to completion of daily pharmacy operations and patient care
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
- Trained, managed and directed 6 technicians; increasing productivity and technical knowledge
- Stocked, labeled and inventoried medication to keep accurate records.
- Knowledge of CHCS, AHLTA, DEERS, DMLSS and DHRMSI.
- Delivered onsite technical support for 8 employees.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Hospital Corpsman Senior Certified Pharmacy Technician
US Navy Naval Hospital
06.2012 - 07.2014
- Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients
- Proficiently processed and dispensed written, oral and electronic prescriptions
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Managed 8 pharmacy technicians and checked over 100 prescriptions daily for optimal accuracy before dispensing to patients.
- Supervised 7 pharmacy technicians and coordinated day-to-day assignments.
- Answered patients' questions and troubleshot prescription issues.
- Full time (40 hours per week)
Assembler
Young Touchstone
01.2010 - 06.2012
- Executed over 300 assembly processes by accurately interpreting set-up sheets, work orders, drawings, or blue prints
- Planned and paced work efficiently in order to meet daily, weekly project, or production goals
- Expertly measured, cut, bent and fitted small tubing to machines.
Education
Associate of Arts - General Studies
University of Maryland - University College
Hyattsville, MD2016
High School Diploma - undefined
Jackson Central Merry High School
Jackson, TN2008
Associate of Applied Science - Computer Information Systems
California Institute of Applied Technology
National City, CA06-2025
Skills
- Proficient in computer applications
- Proficient time management
- Detail-oriented organization
- Experienced in leading teams
- Problem-Solving
- Data Entry
- Critical Thinking
- Attention to Detail
- Team Leadership
- Verbal and written communication
Certification
- CPhT - Certified Pharmacy Technician
- VM - Qualys Vulnerability Management Certification
Timeline
Pharmacy Technician
Veterans Health Administration VHA
06.2022 - Current
Outpatient Pharmacy Technician
Dallas Veterans Hospital
07.2019 - 07.2022
Freelance Photographer
Charles Preston LLC
06.2016 - Current
Hospital Corpsman Certified Pharmacy Supply Technician
US Navy Naval Health Clinic
07.2014 - 03.2020
Hospital Corpsman Senior Certified Pharmacy Technician
US Navy Naval Hospital
06.2012 - 07.2014
Assembler
Young Touchstone
01.2010 - 06.2012
High School Diploma - undefined
Jackson Central Merry High School
Associate of Arts - General Studies
University of Maryland - University College
Associate of Applied Science - Computer Information Systems
California Institute of Applied Technology