Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Charles Tagland

Charles Tagland

West Palm Beach

Summary

Dynamic professional with extensive experience at NCCI Holdings Inc., excelling in data analysis and performance management. Proven track record in driving business improvements and enhancing customer loyalty through innovative coaching and mentoring. Successfully managed high-volume inspections, achieving operational excellence while maintaining budgetary controls.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Manager Inspections & Test Audits

NCCI Holdings Inc.
07.2001 - 09.2025
  • Responsible for the quality, timeliness, and production of 10,000-12,000 workers compensation inspections per year
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled costs to keep business operating within budget and increase profits.
  • Promoted several times throughout the years; most recent management role started in 2016

Telesales Manager

BellSouth Mobility
11.1994 - 12.1999
  • Responsible for cellular phone sales and service
  • Utilized inbound and outbound phone calls to demonstrate products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.


Client Services Representative

Alliance Fund Services
08.1992 - 09.1994
  • Helped large volume of 110+ customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Education

General Studies

Rutgers University
New Brunswick, NJ

Skills

  • Innovation management
  • Data analysis
  • Stakeholder management
  • Complex Problem-solving

Certification

WCP Designation

Timeline

Manager Inspections & Test Audits

NCCI Holdings Inc.
07.2001 - 09.2025

Telesales Manager

BellSouth Mobility
11.1994 - 12.1999

Client Services Representative

Alliance Fund Services
08.1992 - 09.1994

General Studies

Rutgers University

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