CHARLES TESAR
Goldsboro,NC
Summary
Results-driven Warranty Technician known for productivity and efficiency in task completion. Possess specialized skills in fault diagnosis, customer service, and warranty claim processing. Excel in communication, problem-solving, and time management, ensuring swift resolution of warranty issues and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
WARRANTY TECHNICIAN
Frigidaire
BALTIMORE, MD
02.2019 - 10.2023
- Troubleshooted and repaired malfunctioning equipment, ensuring customer satisfaction.
- Completed scheduled appointments on time to drive quality service.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Maintained an organized inventory of spare parts, supplies, and tools used for repairs.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Conducted tests on defective components using specialized tools such as multimeters and oscilloscopes.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Investigated customer complaints regarding product performance or quality issues.
- Ensured all repairs were completed within the specified time frame while adhering to safety regulations.
- Performed preventive maintenance and calibration of warranty parts to prevent future malfunctions.
- Followed up with customers after repairs were made to ensure their satisfaction.
- Replaced worn out parts with genuine replacements and ensured proper functionality was restored before returning the product to customers.
- Kept records of parts and equipment used in projects to update inventory.
Skills
- Warranty management
- Claim processing
- Sales support
- Microsoft office
- Warranty analysis
- Service records management
- Effective communication
- Customer service
- HVAC Systems Knowledge
- Teamwork and collaboration
Timeline
WARRANTY TECHNICIAN
Frigidaire
02.2019 - 10.2023
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