Charles Thompson
Jamestown,United States
Summary
Ambitious, career-focused job seeker, anxious to obtain a position to help launch my career while achieving company goals. I am dedicated with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. I am a Helpful professional commended as valuable team player with expertise in customer service and problem solving skills. Ready to bring ten plus years of relevant work experience to the position in your company.
Thank you for your consideration.
Overview
12
12
years of professional experience
Work History
Repair Technician
Gamerz Haven
10.2017 - Current
- Diagnosed and repaired mechanical issues according to industry standards.
- Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
- Repaired and performed quality testing of products to meet established specifications.
- Assisted customers with new computer and accessory purchases.
- Educated customers software use and at-home maintenance.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Assembly Technician
New Flyer Industries
05.2021 - 01.2023
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Conducted visual inspections and checked for product defects.
- Used precision measuring instruments to accomplish assembly assignments.
- Referenced blueprints, specifications and work orders to assemble and install products to quality requirements.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Inspected and tested final products to verify conformance to established tolerances.
- Interpreted prints, drawings and sketches.
- Suggested operational modifications to improve quality and production times and reduce costs.
Material Handler/Supplier
Serta Simmons Bedding LLC
09.2015 - 05.2016
- Organized warehouse inventory according to warehouse plan.
- Loaded completed orders on pallets according to delivery numbers.
- Observed inventory allocation to maintain material needs and production deadlines.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Loaded, unloaded, moved, stacked and staged product after pinpointing most effective material handling equipment for specific tasks.
- Developed and maintained strong working knowledge of products and handling requirements.
- Minimized number of material moves and reduced backtracking and length of moves, resulting in optimum equipment and personnel deployment.
Overnight Stock Associate
Walmart
03.2014 - 08.2015
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Assisted customers with product, promotion and policy information.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Quality Inspection/ Electrical Testing Operator
MD Electronics
11.2012 - 01.2014
- Assembled, tested and inspected production of electronic based components
- Safety Representative, night shift operations: analyzed safety data sheets and work injury reports for human resources, attended weekly safety analysis meetings focused on upkeep and problem solving
- Processed quality control of damaged or contaminated components.
Education
High school diploma or equivalent -
University of The State of New York
Albany, NY01.2011
Skills
- Equipment Maintenance
- Teamwork and Collaboration
- Deadline Adherence
- Effective Communication
- Attention to Detail
- Computer Skills
- Customer Service
- Material Loading and Unloading
- Good Communication
- Punctual and Reliable
- Quality Inspections and Reporting
- Incident Reporting
- Problem-Solving
Timeline
Assembly Technician
New Flyer Industries
05.2021 - 01.2023
Repair Technician
Gamerz Haven
10.2017 - Current
Material Handler/Supplier
Serta Simmons Bedding LLC
09.2015 - 05.2016
Overnight Stock Associate
Walmart
03.2014 - 08.2015
Quality Inspection/ Electrical Testing Operator
MD Electronics
11.2012 - 01.2014
High school diploma or equivalent -
University of The State of New York
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