Charles Truesdell
Eagle,MI
Summary
Dynamic leader and strategic planner with a proven track record at True Built Construction and Heating Co. Excelled in client relations and project management, driving business growth through innovative marketing strategies and efficient operations management. Skilled in negotiation and team leadership, consistently enhancing customer satisfaction and team performance.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
35
35
years of professional experience
Work History
Ownrr
True Built Construction, True Built Heating and Co
01.1990 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Expanded business into new markets, cond
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Arts - Construction Management
Michigan State University
East Lansing, MI06-1985
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Staff hiring
- Business development
- Business administration
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Bidding processes
- Contract management
- Labor relations
- Design coordination
- Hiring and staffing
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
Timeline
Ownrr
True Built Construction, True Built Heating and Co
01.1990 - Current
Bachelor of Arts - Construction Management
Michigan State University
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