Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Charles Turner

Portland

Summary

Dynamic and customer-focused professional with extensive experience at Best Buy, excelling in customer service and support. Proven ability to manage guest flow and resolve issues effectively. Skilled in POS system operations and maintaining a friendly demeanor, ensuring a positive shopping experience while driving sales and enhancing customer satisfaction.

Overview

3
3
years of professional experience

Work History

Valet

PMC
03.2025 - 05.2025
  • Answered guest's questions about property amenities and services.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Helped guests unload and load luggage.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Issued and collected claim tickets and processed valet parking fees.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Resolved customer complaints through calm, constructive communication.
  • Maneuvered vehicles into designated areas to maximize parking capacity.

Front End Retail Sales Associate

Best Buy
03.2024 - 06.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.

Package Handler

FedEx
12.2023 - 01.2024
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Followed verbal and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Champs Sports Retail Associate

Footlocker.com Inc.
06.2022 - 06.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

High School Diploma -

Parkrose High School
Portland, OR
06-2023

Skills

  • Financial records oversight
  • Customer service and support
  • Guest flow management
  • POS system operations
  • Valid Driver's license
  • Customer service excellence
  • Stress tolerance
  • Manual and automatic driving
  • Problem-solving
  • Friendly and outgoing

Interests

  • Music
  • Drawing and Painting
  • Photography
  • Fashion
  • Virtual Reality
  • Electronics and Circuit Building
  • Video Gaming
  • Digital Art and Animation
  • Road Trips
  • Backpacking and Hiking

Timeline

Valet

PMC
03.2025 - 05.2025

Front End Retail Sales Associate

Best Buy
03.2024 - 06.2024

Package Handler

FedEx
12.2023 - 01.2024

Champs Sports Retail Associate

Footlocker.com Inc.
06.2022 - 06.2023

High School Diploma -

Parkrose High School

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Charles Turner