Charles Twidwell II
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Supervisor/RDOF/Network Technician, Fiber Optics
SunriseTelecom
06.2022 - 09.2023
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Maintained thorough understanding of local area and wide area networking and components.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
Field Technician /Customer Service Technician/Fiber Optic Technician
AT&T
10.1995 - 07.2020
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Delivered high-quality work by diligently following standard operating procedures.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Utilized safety practices with no complaints or accidents.
- Kept detailed records of field measurements and data.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
- Worked with diverse types of weather and ground conditions.
Installer/Repair/Line Technician
TCI Cable
05.1987 - 09.1995
- Inspected all products for quality and optimum performance.
- Adjusted equipment and troubleshot issues.
- Documented all operations and managed communication with team members.
- Maintained and operated automated manufacturing equipment.
- Performed minor repairs on equipment and administered product changeovers.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Macomb High School
Macomb, IL05.1983
Skills
- Creative Solutions
- Wireless Access Point
- Reading Comprehension
- Project Requirements
- Work Orders
- Terminating Cables
- Interpreting Technical Documentation
- Blueprints and Schematics
- Customer Needs Assessments
- Customer Satisfaction
- Team Meetings
- Technical Documentation
- Active Listening
- Maintaining Clean Work Areas
- Project Documentation
- Training Junior Team Members
- Network Hardware and Software Maintenance
- Fiber Testing
- Installing Network Cable
- Basic Tools
- Structured Cabling
- Daily Logs
- Regulatory Requirements
- Site Evaluations
- Technical Presentations
- Supporting VoIP
- New Installations
- Project Scopes
- Diagnostic Tools
- Telecommunications Systems
- Mainframe Systems
- Problem Analysis
- Hardware Evaluation
- Remote Technical Support
- Logging Assessments
- Training Programs
- WAN Design
- Data Architecture
- Productivity Standards
- User Research
- Technical Sales
- Corrective Actions
- Installing New Hardware
- Safety Practices
- Safety Procedures
- Technical Report
- Customer Training
- Hand and Power Tools
- Strong Listening Talents
- Testing Devices
- Closed Circuit TV Systems
Timeline
Supervisor/RDOF/Network Technician, Fiber Optics
SunriseTelecom
06.2022 - 09.2023
Field Technician /Customer Service Technician/Fiber Optic Technician
AT&T
10.1995 - 07.2020
Installer/Repair/Line Technician
TCI Cable
05.1987 - 09.1995
High School Diploma -
Macomb High School
Similar Profiles
Vann NewsomeVann Newsome
Telecommunications/Network Technician, Fiber Optics at Wavelength TechnologiesTelecommunications/Network Technician, Fiber Optics at Wavelength Technologies
Tristan FosterTristan Foster
Network Technician, Fiber Optics at LitFiberNetwork Technician, Fiber Optics at LitFiber
Kyle GravettKyle Gravett
Network Technician, Fiber Optics at E2 OpticsNetwork Technician, Fiber Optics at E2 Optics
Anthony WardropperAnthony Wardropper
Network Technician at Mojave USDNetwork Technician at Mojave USD
Harjot SinghHarjot Singh
Roofer at Jj RoofingRoofer at Jj Roofing