Charles Ukwuoma
Fort Worth,TX
Summary
Experienced Telecommunications professional and Programmer Analyst with demonstrated history of working in a Federal Health Institution. Strong background in Computer Science and a Master's Degree focused on Telecommunications Electronics from the University of Glasgow.
Over the years, have accumulated vast experience in the telecommunications industry with key focus on Data communication (IP transport, Packet Switching), Network (Planning, Design,Implementation and Operation), Radio Frequency Network Planning and Optimization. A result oriented and disciplined individual who thrives on technical challenges and successfully resolving complex problems, hard-working, self-motivated professional, currently on track to get certified in cyber security.
Overview
16
16
years of professional experience
Work History
Programmer Analyst 1
Federal University Teaching Hospital,Owerri
01.2022 - 07.2023
- Enhanced interfaces to promote better functionality for users thereby improving user experience and productivity by 60%.
- Provided expert guidance to optimize systems, procedures and processes.
- Evaluated operational and program effectiveness.
- Developed solutions to make improvements, enhance performance and address issues.
- Conducted research, analyzed data, identified trends and prepared reports based on findings.
- Assessing and advising on potential issues relating to cost, schedule and performance.
- Partook in installing and deploying "Automated Hospital Management System" and ensured it's implementation to work at optimal level of 90%.
- Documented program development and revisions to maintain records.
Programmer Analyst 2
Federal University Teaching Hospital, Owerri
02.2018 - 01.2022
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Monitored operations of assigned programs and responded to problems by diagnosing and correcting errors in coding which reduced malfunction and glitches by 50% .
- Helped to develop special programs to assist in managing special projects.
- Reviewed requirements and needs for new software and performed analysis, design, implementation, installation related to new software developed and/or acquired.
- Trained staff on usage of new software thereby improving productivity by 60%
- Documented systems for departments, conforming to institutional standards.
- Provided technical advice and support by creating ad-hoc reports, data analysis and correction, training and problem solving.
- Assisted in selecting hardware and software to be used in hospital and maintained contact with vendors.
Information Technology Sales Specialist
ITScope Solutions Limited
06.2015 - 11.2017
- Organized sales visit.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Demonstrated and presented bespoke IT solutions.
- Established new business.
- Followed up with customers after closing sales to assess satisfaction and resolve technical or service concerns.
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections by 70%.
- Interacted with approximately 10 customers daily to provide personalized product guidance, resolve issues.
- Maintained accurate records and attended trade exhibitions, conferences and meetings.
- Reviewed sales performance, negotiated contracts and packages aiming to achieve monthly or annual targets.
- Maintained and developed relationships with existing customers in-person as well as through telephone calls and email.
- Placed cold calls, to arrange meetings with potential customers to prospect for new business.
- Negotiated prices, costs, delivery and specifications with buyers.
- Created detailed proposal documents, often as part of formal bidding process which is largely dictated by prospective customer.
- Liaised with suppliers to check progress of existing orders.
Technical Lead
RayCorp NG Limited
04.2014 - 05.2015
- Advised management, business and technical staff on solutions using specific domains or technology.
- Teamed on development of technology road-map spanning 3 years.
- Evaluated and adopted new technologies to address changing industry needs.
- Investigated system issues and implemented resolutions to reduce downtime.
- Responsible for supervision of technical department.
- Hiring and training technical personnel.
- Delegated work and assignments to team members
- Identified opportunities and risks for business.
- Created end goals for team.
- Monitored technology and social trends that could impact company.
- Communicated company's technology strategy to partners, management, investors and employees.
- Maintained current information about technology standards and compliance regulations.
IP Planning Engineer
MainOne
10.2012 - 03.2014
- Ensured high availability in Core of Main One IP network by implementing appropriate IP based-services in partnership with technology partner companies.
- Implemented configuration of network routers and switches that met specified requirements.
- Provide IP/MPLS services, carried out installations, testing & handover of internal and external projects .
- Performed corrective maintenance for IP/MPLS network to achieve high availability through fast path restoration and network reconvergence within 50 ms.
- Generated standard project documentations including detailed test plan for high complex networks.
- Ensured all third party application IP support contracts are active and functional.
- Troubleshot problems with network, security infrastructure, including routers, switches, firewalls, VPN, proxy servers and made corrections where necessary.
- Ensured capacity utilization was monitored and growth was projected.
- Ensured IP resources were monitored.
Customer Service Representative
John Lewis PLC
08.2012 - 11.2012
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved product and service problems by clarifying , determining cause of problem, selecting and explaining best solutions to solve problem.
- Expedited correction or adjustments, followed up to ensure resolution.
- Used telephone to reach out to customers and verified customer's account information.
- Utilized computer technology to handle high call volumes.
- Worked on KPI's to ensure maximum call quality by increasing first call resolution rate up to 90%, reducing transfer and error rate to 10%, also increased call efficiency by maintaining Average Handling Time per call at 220sec or less and minimized on-hold time of calls to less than 30sec.
IT Specialist
Intercontinental Bank PLC
04.2008 - 08.2010
- Configured hardware, devices, and software to set up work stations for employees.
- Managed and maintained bank's computer systems and networks (This included installing and configuring hardware and software, monitoring system performance to work optimally at 100%, and troubleshooting any issues that arose).
- Ensured security of bank's systems and data.
- Developed and maintained custom software applications that supports banks business operations.
- Managed vendor relationships.
- Provided technical support to employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Performed server backups and reduced downtime by 80%, changed and replaced backup tapes daily.
Personal Assistant to the Principal Manager
Jos Electricity Dristribution PLC
03.2007 - 02.2008
- Maintained appropriate filing of personal and professional documentation.
- Drew up meeting arrangements, logistics and related files/papers for such meetings.
- Took minutes during Management Meetings and any other meetings chaired by MD.
- Attended to MD's visitors, diary appointments and promptly responded to official queries.
- Maintained, arranged and managed MD's appointments, engagements, and itinerary.
- Made and coordinated MD's travel arrangements.
- Indexed MD's business correspondence.
- Controlled stationery and other office materials for MD's office.
- Organized MD's office refreshments, wall charts, and year planners;
- Maintained efficient electronic and manual filing system for MD's office.
- Timely processed, administered, and managed official correspondence and documents.
- Supplied and provided approved reference materials to stakeholders.
- In liaison with Company Secretary, arranged and coordinated Board Meetings.
Education
Master of Science - Telecommunication Electronics
University of Glasgow
Scotland, United Kingdom09.2012
Bachelor of Technology - Computer Science
Federal University of Technology, Owerri
Owerri, Imo-State, Nigeria08.2006
Skills
- Proficient in vbnet, SQL, Java
- Hardware and software installation
- Technical Analysis
- Effective Communication
- Technical Support
- Problem-Solving
- Decision-Making
- Attention to Detail
- Task Prioritization
- Customer Service
- Analytical Thinking
- Time Management
- Networking
- Multitasking Abilities
- MS Office
Timeline
Programmer Analyst 1
Federal University Teaching Hospital,Owerri
01.2022 - 07.2023
Programmer Analyst 2
Federal University Teaching Hospital, Owerri
02.2018 - 01.2022
Information Technology Sales Specialist
ITScope Solutions Limited
06.2015 - 11.2017
Technical Lead
RayCorp NG Limited
04.2014 - 05.2015
IP Planning Engineer
MainOne
10.2012 - 03.2014
Customer Service Representative
John Lewis PLC
08.2012 - 11.2012
IT Specialist
Intercontinental Bank PLC
04.2008 - 08.2010
Personal Assistant to the Principal Manager
Jos Electricity Dristribution PLC
03.2007 - 02.2008
Master of Science - Telecommunication Electronics
University of Glasgow
Bachelor of Technology - Computer Science
Federal University of Technology, Owerri
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