Proven leader in business operations and customer service, excelling in roles at UPS and Dents Details and Bent Wheel Repairs. Skilled in networking and employee development, I boosted team productivity and customer satisfaction through innovative strategies and attention to detail, significantly reducing operational expenses while maintaining high safety standards. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
30
30
years of professional experience
Work History
Shop Owner
Dents Details and Bent Wheel Repairs
10.2010 - Current
Maintained accurate financial records, including sales reports, expense tracking, and budget management.
Developed loyal customer base by consistently delivering high-quality products and personalized service.
Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.