Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Vickers

Chapmanville,WV

Summary

Proven leader in business operations and customer service, excelling in roles at UPS and Dents Details and Bent Wheel Repairs. Skilled in networking and employee development, I boosted team productivity and customer satisfaction through innovative strategies and attention to detail, significantly reducing operational expenses while maintaining high safety standards. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

30
30
years of professional experience

Work History

Shop Owner

Dents Details and Bent Wheel Repairs
10.2010 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Explained estimates and determined repair timelines to manage customer expectations.

Supervisor

UPS
04.1994 - 08.2009
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Frequently inspected production area to verify proper equipment operation.

Education

No Degree - Business Finance And Insurance

Marshall University
Huntington, WV

No Degree - Liberal Arts And General Studies

SWVCC
Logan, WV

Associate Business Management - Business Administration And Management

Huntington Junior College
Huntington, WV
09.1993

Skills

  • Networking and partnerships
  • Pricing strategy
  • Business Operations
  • Customer service background
  • Store maintenance
  • Replacing parts
  • New Employee Training
  • Hand and Power Tool Operation
  • Attention to Detail
  • Business Management
  • Employee Development
  • Operations Management
  • Marketing experience
  • Supply Ordering

Timeline

Shop Owner

Dents Details and Bent Wheel Repairs
10.2010 - Current

Supervisor

UPS
04.1994 - 08.2009

No Degree - Business Finance And Insurance

Marshall University

No Degree - Liberal Arts And General Studies

SWVCC

Associate Business Management - Business Administration And Management

Huntington Junior College
Charles Vickers