Charles Walls
Sylvester,GA
Summary
Dynamic Terminal Supervisor at Forward Air Trucking with a proven track record in operations management and staff development. Expert in optimizing space utilization and fostering teamwork, resulting in enhanced service quality. Skilled in transportation planning and committed to maintaining safety standards while delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Terminal Supervisor
Forward Air Trucking
05.2021 - 05.2025
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Developed a highly skilled team through targeted training programs and performance evaluations.
- Collaborated with other departments for seamless coordination of cargo movements and efficient use of resources.
- Optimized space utilization within the terminal by developing strategic storage plans based on cargo volume forecasts.
- Oversaw employee scheduling, ensuring adequate staffing levels during peak times or unexpected absences while balancing workloads fairly among team members.
- Implemented quality control measures that led to consistent delivery of high-quality services within the terminal facility.
Dispatcher
J&P Hall Express
04.2013 - 05.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
High School Diploma -
Dougherty Comprehensive High
Albany,GA06-1985
Skills
- Shipping and receiving
- Transportation planning
- Warehouse management
- Operations management
- Warehouse safety
- Staff training and development
- Safety
Timeline
Terminal Supervisor
Forward Air Trucking
05.2021 - 05.2025
Dispatcher
J&P Hall Express
04.2013 - 05.2021
High School Diploma -
Dougherty Comprehensive High
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