Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Charles Washburn

Wayland,MI

Summary

Dynamic Purchasing and Warehouse Manager at MCM Construction, adept at enhancing warehouse operations through innovative inventory management and effective employee scheduling. Proven track record in boosting efficiency and crew satisfaction while maintaining OSHA compliance.

Warehouse management professional with strong leadership skills and results-driven approach. Experienced in optimizing inventory control, streamlining operations, and ensuring safety compliance. Highly collaborative, adaptable to changing needs, and reliable. Skilled in problem-solving and mentoring, ensuring a motivated workforce and streamlined processes.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Purchasing and Warehouse Manager

MCM Construction
08.2023 - Current
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted crew satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, reducing overall expenses for materials and supplies.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

RV Technician Training Manager

General RV
03.2015 - 08.2023
  • Installed newly purchased equipment in recreational vehicles.
  • Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
  • Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
  • Contributed to positive online reviews by delivering exceptional customer service both in-person and via phone/email correspondence.
  • Assisted management in developing preventative maintenance schedules for clients'' RVs, ensuring longevity of their vehicles'' lifecycle.
  • Diagnosed and repaired Electrical, Plumbing and Appliance problems in recreational vehicles.
  • Notified supervisor of factors that could delay work completion.
  • Provided specialized electrical system diagnostics and repairs, improving overall functionality of clients'' recreational vehicles.
  • Enhanced customer trust by providing transparent estimates on repair costs and timeframes, leading to repeat business.
  • Performed comprehensive pre-delivery inspections of new RVs, guaranteeing quality assurance for customers.
  • Mentored junior technicians, sharing valuable knowledge and expertise for improved team performance.
  • Performed preventive maintenance work on all types of recreational vehicles.
  • Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
  • Organized workspace effectively, allowing for increased productivity in servicing multiple vehicles simultaneously while maintaining attention to detail.
  • Familiarized new employees with maintenance department practices and workflow.
  • Collaborated with service advisors to ensure accurate communication of repair needs, resulting in higher customer satisfaction.
  • Kept up-to-date with industry advancements through continuous professional development and training opportunities.
  • Worked closely with insurance companies, processing claims and completing necessary paperwork for hassle-free experience for clients.
  • Explained vehicle systems operation to customers.
  • Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Partnered with external experts to bring in fresh perspectives and specialized knowledge for advanced training workshops.
  • Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
  • Tested all training software and hardware prior to commencing training programs.
  • Researched and obtained relevant course materials to achieve training objectives.

Service Manager

General RV
08.1989 - 03.2015
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
  • Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Master Certified RV Repair

RVTI
Elkhart, IN

Automotive Repair

Denver Automotive And Diesel
Denver, CO

Skills

  • Shipping and receiving
  • Forklift operations
  • Warehouse operations
  • Inventory and stocking
  • Inventory management
  • Delegating work
  • Hiring and training
  • Loading and unloading
  • Problem-solving
  • Order picking and processing
  • Staff supervision
  • Mentoring and training
  • Employee scheduling
  • Purchasing management
  • Warehouse operation oversight

Certification

Master Certified Automotive Technician,

Master Certified RV Repair Technician

Certified RV Technician Trainer



Interests

  • Woodworking
  • Watching Movies and TV Shows
  • Designing and Printing 3D Models
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Camping

Timeline

Purchasing and Warehouse Manager

MCM Construction
08.2023 - Current

RV Technician Training Manager

General RV
03.2015 - 08.2023

Service Manager

General RV
08.1989 - 03.2015

Master Certified RV Repair

RVTI

Automotive Repair

Denver Automotive And Diesel

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Charles Washburn