Charles Watson

• Managed daily operations and team activities to ensure efficient workflow.
• Trained staff on best practices for customer service and product knowledge.
• Implemented process improvements to enhance productivity and reduce waste.
• Facilitated regular team meetings to discuss performance and address concerns.
• Maintained compliance with company policies and industry regulations consistently.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Provided leadership during times of organizational change or crisis situations.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Led a team of XX employees, ensuring high productivity and excellent customer service.
• Conducted performance reviews for team members.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Managed inventory levels to ensure product availability during peak seasons.
• Conducted performance reviews to provide feedback and support professional growth.
• Established relationships with key clients to foster long-term partnerships.
• Resolved customer complaints efficiently to maintain satisfaction and loyalty.
• Managed daily operations of sales department, including supervision of staff members.
• Established relationships with key clients, while maintaining existing customer base.
• Performed sales consultations and educated clients on products and services.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Maintained accurate records of all transactions between customers and company representatives.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Assisted senior management in developing long-term strategic goals for the company's growth.
• Implemented process changes to streamline sales department workflow.
• Resolved customer complaints regarding sales and service.
• Supported sales team members to drive growth and development.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Directed and coordinated products, services and sales activities.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

• I was the buyer for all product purchased as stock for the warehouse.

• I oversaw all aspects of the Teams business from hiring/ firing, training, sales meetings.

• I managed a team of sales support reps where they worked with each salesperson and their customers by taking calls answering emails and placing all drop-ship orders.

• I managed the warehouse team in all inbound and outbound traffic. Inventory audits, receiving , pulling orders and and shipping.