Customer-focused, adaptable, enthusiastic, professionally equipped with essential certifications and knowledge required for international and domestic offshore travel. 17+ years of experience in fiber optic and electrical consulting, manufacturing, installation, testing and troubleshooting. Reliable team player, quick to grasp essential job skills and knowledge, currently seeking a role in Field Service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Service Technician
TE Connectivity Corporation
07.2007 - 07.2025
Trained junior technicians on troubleshooting techniques and equipment maintenance procedures.
Collaborated with engineering teams to implement system upgrades and enhancements effectively.
Diagnosed and repaired technical issues in field environments for advanced product systems.
Streamlined service workflows, reducing downtime through effective problem-solving strategies.
Managed inventory of tools and parts to ensure operational readiness during service calls.
Provided exceptional customer support, ensuring client satisfaction through timely service delivery.
Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
While in the Field Service department I worked autonomously to mange projects. This included procuring timelines from customers, transportation to and from customer's sites, product quality control, data reporting and invoicing.
Education
High School Diploma -
Sealy High School
Sealy, Texas
05.2005
Skills
Electrical & Fiber Optic Cable Termination and Installation
Troubleshooting Deployed Systems
Electrical and Fiber Optic Connector Assembly
Fiber Optic Connector Terminations
UPC & APC Contact Polishing; Hand polishing and Machine Assisted
Data Compilation & Reporting
Mechanical & Fusion Splicing
Soldering
Electrical Testing
Fiber Optic Testing
Project Management
Quality Control
Certification
IPC J-STD-001
Light Brigade Training and Certification; ETA-I (FOI)