Customer-focused, adaptable, enthusiastic, professionally equipped with essential certifications and knowledge required for international and domestic offshore travel. 15+ years of experience in electrical and fiber optic manufacturing, installation, and testing. Reliable team player, quick to grasp essential job skills and knowledge, currently seeking a role in Field Service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Service Technician
Seacon Advanced Products, LLC
07.2007 - Current
Trained junior technicians on troubleshooting techniques and equipment maintenance procedures.
Collaborated with engineering teams to implement system upgrades and enhancements effectively.
Diagnosed and repaired technical issues in field environments for advanced product systems.
Streamlined service workflows, reducing downtime through effective problem-solving strategies.
Managed inventory of tools and parts to ensure operational readiness during service calls.
Provided exceptional customer support, ensuring client satisfaction through timely service delivery.
Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.