Versatile Job skills. Recognized and awarded for customer service and resolving issues.
Overview
37
37
years of professional experience
Work History
Feild Service Technician /Trainer
EMR Commercial Eqipment Service
07.1998 - 06.2023
Certified Senior Master Field Service Technician, Instructor, and Trainer with 25 years of experience in commercial and industrial repairing of cooking equipment. Classroom instructor for various manufacturers of equipment in our headquarters training facilities. We are training new technicians with not only electrical, gas, and plumbing troubleshooting and repair but, most importantly, teamwork, communications, and customer service problem resolution.Managed on-site and off-site installation, repair, maintenance, and test tasks.
General Manager of Operations
JR Fosters Inc
05.1989 - 06.1998
Began in the maintenance department of a large dry cleaning plant. Duties included High-pressure boiler maintenance and repair of the cooling tower, pneumatic equipment, steamfitting, and plumbing. Promoted to plant manager, then several years later, company general manager. Supervised the day-to-day operation of three dry cleaning plants and retail stores. Managed government bids and contracts, including The White House, FBI Academy, and Quantico Marine Base satellite sites to operate efficiently. Introduced retail computer automation to satellite operations. Trained managers in teamwork measures for employees. Washington Post noted one of our stores, "top five Dry Cleaners." in the Washington DC area. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Push Boat Operator
Lakeside Services, LLC
04.1986 - 10.1988
Equipment operator, track front-end loaders, backhoes. Push boat operator maneuvering small barges in confined lake areas for dredging operations.
Operated Caterpillar frontend track loader and backhoe.
Lawncare Maintenance Worker
Lawn Services Inc.
04.1986 - 09.1988
Duties included bruch clearing-bush hogging, tree pruning, lawn trimming and cutting grass fields.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree trimming and thinning.
Education
Team Work Management - Business Management
Dale Carnegie Management Training
McLean, VA
2017
GED -
Maryland State
Baltimore, MD
1974
Skills
Maintained high customer satisfaction ratings of 98% including several award recognitions each year Trainer of company culture, software instruction for new technicians
40 years of complete home renovations,lawn care
Heavy equipment operator
Commercial-Industrial cooking/baking equipment repair Hi-low voltage electrical trouble shooting
Home inground Pool maintenance
Enjoyed intensive lawn care and wooded area cleaning, trimming and path building
Executive Assistant to the Finance & Budget Director at Calvert County GovernmentExecutive Assistant to the Finance & Budget Director at Calvert County Government