Charles Williams
Panama City,FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
IT Support Specialist
Panama City Police Department
01.2023 - 12.2023
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Material Management Specialist
United States Air Force, USAF
11.2014 - 06.2021
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
High School Diploma -
North Springs High School
Atlanta, GANo Degree - Cyber Security
Gulf Coast State College
Panama City, FLNo Degree - Information Technology
Training Concepts
Skills
- System Enhancement
- Configuration Management
- Helpdesk Call Support
- Technical Equipment Inspection
- Mobile Device Management
- Desktop support
- ITIL processes
- Hardware maintenance
- Asset management
- Microsoft Outlook
- Windows 10
- Active Directory
- Material Handling
- Quality Assurance
- Inventory Control
- Stock Replenishment
- Forklift Operation
- Package Labeling
- Inventory Counts
Timeline
IT Support Specialist
Panama City Police Department
01.2023 - 12.2023
Material Management Specialist
United States Air Force, USAF
11.2014 - 06.2021
High School Diploma -
North Springs High School
No Degree - Cyber Security
Gulf Coast State College
No Degree - Information Technology
Training Concepts
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